Account Director

NVE Experience Agency•Los Angeles, CA

3d•$115,000 - $140,000•Hybrid

About The Position

NVE Experience Agency is a brand experience and production agency dedicated to building ideas rooted in culture and guided by the principle that ‘The Right Moment Will Transform Someone Forever.’ NVE’s team of creatives, strategists, and producers develop insight-driven ideas rooted in culture to convert consumer attention into commitment, action, and brand loyalty. We are seeking an Account Director to counsel and strategically grow key Clients, and lead the development of experiential marketing strategies, campaigns, projects, and events. Candidates should have exceptional interpersonal communication, prior client management experience, project, and team leadership skills, with a demonstrated ability to think strategically, problem solve, and facilitate multiple projects simultaneously. The Account Director will lead an Account Services team to secure and grow key accounts in the agency while managing, mentoring, and coaching Account team members under their supervision. They will develop and own relationships with key Clients, ensure standardization of the overall client experience across accounts, grow and track project revenue associated with the Clients they are managing, and participate in both new business and account strategy development, presentation, and delivery. Additionally, the Account Director will be responsible for leading the day-to-day for tier-one projects for assigned Clients.

Requirements

7+ years of experience in account leadership, campaign/event management/production, marketing, advertising, digital PR, and experiential
Familiarity with developing integrated campaigns that include paid, earned, social, and owned media for brands
Proven track record of client leadership and account growth
Entrepreneurial mindset with demonstrated experience successfully leading and converting new business opportunities, understanding all stages of the new business process, and successfully scaling teams and business operations to support growth
Experience in an agency environment; must be process-oriented and highly organized
Excellent people manager with ability to recruit and retain high functioning employees; naturally driven to inspire, motivate, and mentor
Viewed as a strong, respected and inspiring leader by current leadership, peers, Clients, and direct reports
Experience with management and oversight of complex client budgets
Ability to write effectively, persuasively and professionally
Confidence in verbal and written communication with excellent presentation skills
Flexibility and adaptability to a fast-paced work environment and ability to work under tight deadlines
Willingness to work extended hours and on weekends when necessary
Proven ability to weave brands into popular culture
Must be able to remain in a stationary position 50% or more of the time.
The ideal candidate is located in any of our hub locations (Los Angeles and New York).

Responsibilities

Act as the agency’s main point of contact for multiple accounts, streamlining internal and external client communication throughout the campaign/project management process
Oversee and track all revenue and gross profit associated with your accounts, approx. $6M - $10M in gross revenue per year
Guide and counsel leading brands within the NVE portfolio
Demonstrates leadership abilities by managing and mentoring approximately two or more direct reports and their supporting staff
Consistently demonstrates a growth mindset by identifying new opportunities within existing business and new work streams that can tap into NVE's greater offering of services
Regularly identifies areas and proposes solutions for streamlining efficiencies in regards to processes between project teams, departments, etc.
Oversees all client invoicing and invoice tracking for assigned projects and client teams
Takes an active role in interviewing candidates for open positions, works with a team to identify and develop talent on behalf of the agency, in addition to managing bandwidth and resourcing with their direct reports
Develop strong partnerships across Creative Services, Production, Strategy, and Content departments including departments outside of those participating in direct client work
Act as a point of contact for key Clients, oversee assigned team’s client communication and management of expectations during the lifecycle of the project
Anticipate client needs and proactively offer solutions and experiential opportunities for the brand
Ensure timely and quality delivery of all contracted event deliverables
Develop and deepen client relationships and grow key accounts
Responsible for creating and executing SOWs, ensuring POs are received from a Client in a timely manner
Responsible for overseeing the profitability and financial tracking for projects under their Client Groups. To include tracking revenue and reporting to GAD
Maintaining extensive knowledge of the brand, and consulting internal teams to further drive strategic updates that will contribute to the brand's success
Drive collaboration and process to ensure our deliverables meet the client's goals, KPI's and overall business' success
Develop and deliver creative ideas that meet client objectives using a wide arsenal of marketing tactics including live events, social media, emerging technology, and strategic partnerships
Oversee year-over-year revenue growth by proactively identifying organic growth streams within new and existing businesses
Develop Forward Growth Plans and perform customer health checks throughout the financial year
Drive new business opportunities from qualifying leads, owning the pitch process, and developing the deliverables
Work with new business team and strategy teams to respond to RFPs and proactively identify ways to further engage and grow assigned accounts
Participate in RFP brainstorms, offering creative ideas and approaches towards client requests and needs
Demonstrates ability to build and manage teams with 2+ direct reports
Account and project leadership across large format programs and/or multiple events under your client roster. Includes leading full cross-departmental project teams across multiple projects with budgets of $500k - $2M
Provide ongoing mentorship, and training sessions to further grow each individual's careerProvide education and direction on goals and objectives to the team
Strong communicator internally and externally. Responsible for effectively translating, communicating, and prioritizing client requirements to teams
Demonstrates understanding of agency and client functions by taking ownership of new team member onboarding & training process
Consistently motivate internal teams and actively promote innovation, new thinking and advancement of skills
Establish cross-functional relationships with department counterparts and assist in overseeing the health of cross-department activities, relationships, processes and workflow
Understanding resourcing applied against the scope of a project, and tracking hours to ensure projects are not over serviced
Responsible for managing their team's bandwidth based on hours per scope, and percentage of their time being allocated per program
Regularly contributes new ideas, processes, or solutions for improvements to the current onboarding & training process
Implementing and managing all necessary internal and external processes to ensure proper communication flow and manage expectations
Lead and supervise assigned account team’s day-to-day activities internal/external weekly updates on project development and management, client meeting preparation, etc.
Responsible for delegating tasks and responsibilities across teams
Attend and supervise critical internal/external meetings as needed
Works with Production to supervise program budgets (range $500K - $2M). To include tracking of scope changes, team resourcing, and client approvals
Works with Production to submit budget reconciles and secure client approval post-event
Supervise the development of post-event recaps for Clients
Act as a liaison between departments within the agency and the Client to ensure all contracted deliverables are executed and deadlines met
Implementing and managing all necessary internal and external processes to ensure proper communication flow and manage expectations
Responsible for ensuring timesheets are completed in a timely manner for all project workstreams whether leading or supervising
Responsible for reporting on project and client profitability including ensuring resource reports are populated and reviewed with Accounts supervisors on a regular, consistent basis throughout the duration of the project or campaign