Account Director

the turn lab•Toronto, ON

1d•Hybrid

About The Position

The Turn Lab is looking for a seasoned, strategic Account Director to lead senior client relationships and drive integrated marketing solutions across key accounts. This is a leadership role for someone who can step into senior client conversations with confidence, bring clarity to business challenges and guide multi-disciplinary teams toward smart, integrated solutions. You’ll act as a trusted senior partner to clients, responsible for both the health and growth of accounts, while ensuring the agency delivers work that is strategically sound, creatively strong and operationally excellent. This role requires someone who is comfortable setting vision and direction, rolling up their sleeves when needed and helping teams connect the dots across strategy, creative, media and production. If you’re a natural leader who loves solving complex business problems, building strong client partnerships and elevating the thinking of those around you, this role is for you.

Requirements

10+ years of experience in marketing/advertising with strong agency background
Proven success leading complex, multi-disciplinary accounts and integrated campaigns
Strong strategic thinking and ability to solve complex business problems
Excellent client leadership and senior stakeholder management experience
Confident, persuasive communicator with strong executive presence
Demonstrated ability to develop and lead high-performing teams
Strong commercial acumen and experience managing budgets, scopes and profitability
Ability to balance high-level strategy with hands-on leadership when needed
Collaborative, grounded and solutions-oriented leadership style

Responsibilities

Lead and grow senior client relationships with trust, credibility and strategic authority
Act as a senior advisor to clients, providing clear POVs and business-focused recommendations
Own overall account health, performance and long-term growth
Navigate complex client environments and senior stakeholder relationships with confidence
Identify and unlock new opportunities for account expansion and partnership growth
Ensure clients see TTL as a true strategic partner, not just a vendor
Translate complex business challenges into clear, actionable agency direction
Provide an overarching view of client business needs, priorities and opportunities
Partner closely with strategy team to guide integrated thinking and campaign direction
Ensure all work is rooted in insight, aligned to business goals and built for impact
Bring forward proactive ideas that help clients solve real business problems
Stay deeply informed on client industries, competitors and market trends
Build a culture of accountability, curiosity and solution-oriented thinking
Coach teams to move beyond execution into strategic thinking
Provide ongoing feedback, development and leadership support
Act as a key leader within the broader agency leadership team
Oversee the successful delivery of integrated campaigns across multiple disciplines
Ensure strong alignment between creative, strategy, media, production and project management
Maintain accountability for scopes, budgets and profitability across accounts
Ensure work is delivered on time, on brief and at a consistently high standard
Help refine and improve internal processes to drive efficiency and quality
Manage workload planning and ensure realistic expectations across teams and clients
Play an active role in new business opportunities and pitches
Identify organic growth opportunities within existing accounts
Contribute to agency positioning, thinking and strategic development
Represent TTL in senior client conversations and industry-facing moments