Account Director (Client Services)

Haymarket Media, Inc•New York, NY

1d•$130,000 - $150,000•Hybrid

About The Position

PRI Healthcare Solutions is looking for a talented Account Director (AD) to join our growing team. We have offices based in NYC and Paramus, NJ and offer a flexible hybrid work schedule; three (3) days in office depending on business needs. This is a client services leadership position requiring experience in medical communications and pharmaceutical marketing. As the Account Director you will play an active role partnering with our clients and spearheading medical education/communication plans from strategic concept development through implementation and responsible for the leadership of a client services team in support of all assigned accounts. In this position, you will maintain knowledge of the assigned brand, category, strategy and marketing for the client teams and brands. The Account Director possesses multiple therapeutic expertise and serves as consultative and strategic; directing the strategic development of projects and programs for assigned accounts. You will have direct and regular client contact and will be responsible for participating in strategic interactions and discussions while leading your team to deliver on time, according to specifications meeting all quality goals. You must have the ability to see the big picture, identify key issues, and provide proactive tactical recommendations. The Account Director serves as a key point of contact for clients, partners with medical team members, supports senior management and also manages and mentors junior staff members. This position also provides leadership for all the teams and sets a model example for the department and advocates for their teams. In this role you will be responsible for proactive and strategic account management, assuring that programming meets strategic goals, supervision of tactical execution, client satisfaction thereby supporting business growth. The role requires the ability and willingness to collaborate with others across team and agency groups in order to assure optimal team performance and business growth.

Requirements

Bachelor's degree in related field
Minimum of 6-8 years of medical education/communications experience (speakers’ bureau experience not applicable), preferably in an agency setting
Management experience strongly preferred
Strong account management skills with ability to manage multiple projects simultaneously
Ability to work well under pressure and adapt to ever-changing scenarios
Strategic acumen and consultative client management experience
Previous success leading client business coupled with the experience of encouraging and supporting direct reports
Ability to build rapport and to work well with internal and external teams
Judgment skills: decision making that is logical and based on a sound thought process
Proficiency in Microsoft Office applications
25% travel domestically
Demonstrates knowledge and ensures adherence to internal processes, PhRMA, ACCME, OIG, and HCC guidelines
Experience working with pharmaceutical clients required

Responsibilities

Maintains knowledge of brand, category, strategy and marketing for assigned client teams/brands
Possesses multiple therapeutic expertise and serves as consultative and strategic; directing the strategic development of projects and programs for assigned accounts
Primary contact to address client concerns, issues and seeking resolution for both client and PRI
Possesses the ability to identify, validate, pitch, and close new business within an existing account
Demonstrates knowledge of industry/category occurrences and provides direction on issues impacting the business
Builds and maintains positive client relationships with a focus on achieving client strategic objectives
Oversees account management of all projects with a high level working knowledge of all projects to assist in issue escalation/resolution
Provides leadership for all the teams and sets model example for the department and advocates for their teams; positive team dynamics and works to train and mentor teams to ensure positive cultural attitudes
Sets an example for how best to work with internal and external partners, (Internal and brand).
Guides junior staff regarding potential new business to appropriate next steps; instills in their team the confidence to do their job well and to exceed client expectations
Exemplifies all the basics of public speaking; executes written communications in a business manner
Oversees financial management, budget tracking, and reconciliation development
Report account/project status on a regular basis to management, project team and client via WorkFront timeline and status reporting
Contributes to internal trainings and initiatives as requested by senior management
Be willing to actively engage in the management of programs in peak times
Assumes other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position and can add value