Account Director - UK based

Medius

7d•Remote

About The Position

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at www.medius.com Job overview The primary objectives of our Account Directors are to establish close partnerships with your customers and align Medius solutions with their business strategies, driving adoption and success, and evangelise the value of Medius solutions in our customer base. You will be facilitating continued customer success and ensuring customer retention by building trust and rapport with our key stakeholders – understanding their objectives and any ongoing challenges. You will be allocated a list of accounts, primarily customers engaged with Account Payable Automation solutions based in the UK region (but may be operating internationally). You will become a trusted advisor with our client stakeholders at all levels. You will work with the Customer Success team to safeguard customer retention of Medius tools and build and develop relationships across the business up to CxO level. Wherever possible, you will identify and assist in the resolution of related customer challenges and uncover cross-sell and upsell opportunities on the products we do not currently provide to the client or associated with solutions we currently provide them. One of your key objectives will be to multi-thread with senior contacts in Finance and Procurement, and cross-sell additional Medius solutions, such as AP360 (our AI platform), Payments, Procurement, etc.. You will have full support from Medius Sales Specialists and pre-sales where necessary to facilitate any additional engagement in these areas. When possible, you will engage closely with the local Medius Customer Success executives to deliver Customer Excellence Reviews, health checks, additional training, etc.. Over time you will develop broad expertise to support these initiatives, sharing best practices and helping provide data-driven improvement advice. We expect you to actively communicate where new services, information or changes are relevant to your customers and you will engage in direct actions such as meetings, Account Governance Meetings, presentations, webinars, in addition to leveraging other corporate functions such as marketing, pre-sales and consulting capabilities. We also expect, as a minimum, that Salesforce administration is prioritised and carried out in line with Medius expectations. There is no bureaucracy to hold you back – just your own energy, enthusiasm and experience to reach your goals.

Requirements

Extensive experience in enterprise B2B Account Management and SaaS sales.
Ideally both Hunter and Farmer sales experience.
Experience in conducting in-person meetings to senior stakeholders.
Experience in quarterly based quota attainment and forecasting.
The drive, inventiveness, creativity, and experience to make a big impact on our company’s growth and profit.
Pragmatic and enjoys the work it takes to see Customers excel and succeed with Medius solutions.
Confident, self-aware and performance minded.
The ability to understand and empathise with client needs and requests.
Very professional and open-minded personality, open for feedback and the willing to continuously improve.
At ease in an entrepreneurial culture, where you own/drive your region/business.
Professional and intellectual capacities at academic or higher professional education level.
Salesforce.com advocate.

Nice To Haves

Experience in Spend Management and respective software solutions is preferred.
Experience with Salesforce and Outreach is preferred.
Experience in creating account plans and account plan execution.

Responsibilities

Establish close partnerships with customers and align Medius solutions with their business strategies.
Drive adoption and success of Medius solutions within the customer base.
Evangelize the value of Medius solutions.
Facilitate continued customer success and ensure customer retention by building trust and rapport with key stakeholders.
Understand customer objectives and ongoing challenges.
Become a trusted advisor to client stakeholders at all levels.
Work with the Customer Success team to safeguard customer retention of Medius tools.
Build and develop relationships across the business up to CxO level.
Identify and assist in the resolution of related customer challenges.
Uncover cross-sell and upsell opportunities on products not currently provided or associated with existing solutions.
Multi-thread with senior contacts in Finance and Procurement.
Cross-sell additional Medius solutions, such as AP360, Payments, Procurement, etc.
Engage closely with local Medius Customer Success executives to deliver Customer Excellence Reviews, health checks, and additional training.
Develop broad expertise to support initiatives, sharing best practices and providing data-driven improvement advice.
Actively communicate new services, information, or changes relevant to customers.
Engage in direct actions such as meetings, Account Governance Meetings, presentations, and webinars.
Leverage corporate functions such as marketing, pre-sales, and consulting capabilities.
Prioritize and carry out Salesforce administration in line with Medius expectations.