Account Director

Merge•Denver, CO

4d•$98,300 - $117,950

About The Position

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Account Director, you will... Oversee and lead all account management processes on our Healthcare team. You’ll act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, and digital campaigns more innovative, smarter, and more robust. This position involves consistent client contact and operates at a high level in all aspects of account management.

Requirements

8-10+ years of account management/consulting experience within an advertising agency, focused on healthcare clients
Bachelor’s degree and/or equivalent experience
Experience working in healthcare systems
Strong background in advertising, online experience, analytics, and strategic planning work.
Ability to evaluate competitive communications across categories, consumer, service, cultural trends, etc.
Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
Advanced client management skills, especially as it relates to expanding business within existing clients
Superior professional communication and presentation skills
Commitment to the client, attention to detail, and strong problem-solving ability

Responsibilities

Provide strategic leadership for the Account Management team
Serve as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of strategies and marketing programs
Efficiently balance the dual expectations of the agency and our clients
Guide clients by educating them with strategy, ideas, trends, and thought leadership
Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
Sign off on materials for reporting to the client
Grow business by utilizing experience to identify additional business needs and implement solutions
Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients
Incorporate senior staff from other departments as project objectives or issues warrant
Manage and grow a team as a mentor and trusted advisor to account team