Account Director

JLL•San Jose, CA

13d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Account Director serves as the top leadership role on client accounts within JLL Work Dynamics, developing and implementing comprehensive account plans that delight clients and ensure healthy long-term relationships. This executive leader anticipates client needs, delivers exceptional performance on key indicators, and builds high-performing teams that drive operational excellence while keeping employees engaged and thriving. You'll lead transformational client relationships for Fortune 500 companies, managing comprehensive facility management solutions with a focus on R&D/Technology clients with cleanroom operations, project management, and strategic occupancy management.

Requirements

Cleanroom Experience: Direct, hands-on experience managing or supporting cleanroom environments, including ISO classifications, gowning/degowning protocols, and contamination control discipline required to keep classified spaces compliant without disrupting active R&D work
24x7 Operations Experience: Proven ability to lead round-the-clock facility operations: staffing coverage models, shift handoffs, on-call escalation, and after-hours emergency response ensuring critical R&D and cleanroom infrastructure never goes unmonitored
Financial Responsibility: Full P&L accountability for the account, including budget development, forecasting, variance management, and cost control, with attention to how capital/expense decisions affect cleanroom uptime and compliance
Excellent Communications: Strong verbal and written communication skills across all levels, able to translate technical facilities detail into clear, executive-ready updates while communicating precisely with technicians, engineers, and third-party partners on the ground
Engineering & Technical Experience: Strong technical/engineering background, ideally with critical facilities or MEP systems exposure, enabling credible oversight of HVAC, electrical, and controls work and informed decisions on technical vendor recommendations
Experience Managing a Highly Technical Operation: Demonstrated success leading complex, technically demanding operations—not just administratively overseeing a site, but understanding the systems, risks, and operational nuances well enough to make sound judgment calls under pressure
Strong People Management Skills: Demonstrated success leading people responsible for managing complex, technically demanding operations—proven good hiring judgment and managing to a high-performance level
Bachelor's degree with comprehensive business experience across multiple functions

Nice To Haves

Project Management Experience: The scope of work includes Project Management with approximately $8M per year spend
Strategic Occupancy Management: Experience in strategic planning and occupancy planning
High-performing capabilities in financial management and cost control
MBA or post-graduate studies
Experience with complex, large, and heavily matrixed organizations
Commercial real estate industry trend awareness and data-driven decision making
Transformational leadership experience leading change with energy and resilience
Track record of making complex decisions and taking calculated risks in growth environments

Responsibilities

Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities, particularly for R&D and technology environments
Building and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning in 24x7 operational environments
Managing complex client relationships in cleanroom and critical facility environments requiring ISO classification compliance and contamination control
Analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth
Overseeing financial performance including full P&L accountability, budget development, forecasting, variance management, and cost control
Collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities
Delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration
Leading project management initiatives with approximately $8M annual spend
Providing strategic occupancy planning and management