Account Director

Innovative Beauty Group • Los Angeles, CA

13d • Hybrid

About The Position

IBG North America is seeking an Account Director to serve as the dedicated liaison between clients and internal teams. This role ensures seamless communication, project execution, and timely delivery of client initiatives. It requires a blend of project management and client relationship management skills, focusing on a detail-oriented, proactive individual who can anticipate client needs, align stakeholders, and manage timelines. The Account Director will be the primary point of contact, ensuring transparency, accountability, and smooth operations throughout the project lifecycle.

Requirements

• Bachelor’s degree in Business, Marketing or related field.
• 3-5 years of experience in Project Management, Account Management, or Client Services, ideally within Consumer Packaged Goods (CPG), Retail, or Private Label.
• Strong knowledge of product development cycles, packaging, and quality assurance processes.
• Experience working cross-functional teams.
• Proficient in Microsoft Office (Excel, PowerPoint, Word), Project Management Software.
• Willingness to travel globally as well as within North America as needed.

Responsibilities

• Serve as the primary day-to-day contact for clients, ensuring their questions are answered promptly and accurately.
• Develop, manage, and monitor critical path timelines for all client projects from initiation to delivery.
• Coordinate cross-functional alignment (Product Development, Marketing, QA, Supply Chain, Finance) to meet client requirements.
• Prepare and deliver regular project updates and status reports to both client and internal teams.
• Facilitate approvals, artwork, samples, documentation, and product specifications, ensuring client expectations are met.
• Proactively escalate risks, delays, or challenges with recommended solutions.
• Manage budgets, quotations, and change requests in collaboration with Finance and Project Management.
• Represent the client voice internally, ensuring product quality, timelines, and communication standards are met.
• Support innovation and new product launches by coordinating with PD and Marketing to deliver client-ready presentations/materials.
• Maintain organized project documentation, approvals, and correspondence through Smartsheet/other project platforms.

Benefits

• A competitive total rewards package with a salary range of $75000-$95,000 + commission depending on experience
• A comprehensive health/dental and retirement savings plan with employer match
• To work in a hybrid environment with the opportunity to work 2 days remotely
• An international working environment full of energy, beauty and growth
• Opportunities to grow, both personally and professionally.
• A great bunch of colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior