Account Director in Training (Janitorial)
About The Position
The Account Director in Training (Janitorial) role is part of Dexterra Group’s Xcelerated Operational Excellence Program, a fast-track development program designed to build leadership, operational, and client management skills. This program offers an immersive experience combining real-world challenges, mentorship, and tailored training to prepare individuals for future Account Director roles. The training involves 3-5 months of rotations across Western Canada, working alongside experienced leaders. The Account Director/Manager is responsible for providing strategic and operational leadership across janitorial and facilities management contracts, ensuring service delivery excellence, client relationship management, financial performance, labour relations, workforce planning, and employee engagement. The role ensures contractual compliance, operational efficiency, and long-term account growth while fostering strong partnerships with clients and internal stakeholders.
Requirements
- Must reside in Western Canada and be willing to travel to multiple accounts in the region, during the job rotation aspect of the program.
- Must successfully complete a criminal record check and Reliability Security Check
- Valid G driver’s licence and reliable vehicle required for travel between regional sites
- Minimum three (3) years of management experience directing teams in facilities services, janitorial operations, or a related service environment.
- Proven experience recruiting, training, retaining, and managing employee performance, including progressive discipline.
- Experience managing labour relations, including unionized accounts.
- Strong knowledge of health, safety, and environmental management systems.
- Demonstrated ability to build strong relationships with clients, employees, and internal stakeholders.
- Proficiency in Microsoft Office 365 and other business software applications.
- Experience using mobile or hand-held technology for operational reporting and communication.
- Excellent communication, leadership, and organizational skills.
- Ability to travel to various work sites for inspections and client meetings as required.
Nice To Haves
- Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.
- Experience managing operational service contracts and working within government or public sector environments is considered an asset.
Responsibilities
- Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.
- Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.
- Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.
- Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.
- Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.
- Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.
- Manage employee performance through coaching, performance reviews, and progressive discipline where required.
- Foster a culture of accountability, safety, collaboration, and continuous improvement.
- Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.
- Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.
- Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.
- Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.
- Support contract renewals, service enhancements, and proposals within the assigned portfolio.
- Collaborate with internal stakeholders to support business development initiatives and service expansions.
- Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.
- Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.
- Analyze budget-to-actual variances and implement corrective actions to address gaps.
- Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.
- Ensure accurate financial reporting and forecasting for assigned contracts.
- Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.
- Monitor operational performance metrics and implement data-driven improvements.
- Ensure compliance with health, safety, environmental, and quality assurance standards.
- Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.
- Address operational challenges promptly while maintaining service continuity and client satisfaction.
Benefits
- Benefits coverage starts on your first day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
