Account Director (Implementations)

Fulfillment IQ•Toronto, ON

9d•CA$250,000 - CA$320,000•Hybrid

About The Position

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. The Account Director, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role. This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs.

Requirements

15–25+ years in supply chain, warehousing, or logistics environments
Experience leading or being accountable for: WMS implementations, Warehouse operations, Go-live execution and stabilization
Strong network across North American supply chain operators
Able to engage: Warehouse managers (credibility), Executives (translation)

Responsibilities

Drive implementation-led revenue across enterprise platforms
Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff
Ensure alignment between sales promise and delivery reality
Build trusted relationships across operators and executive stakeholders
Build relationships across warehouse operators, COOs, and supply chain leaders
Qualify implementation opportunities and assess execution viability
Represent FIQ at industry events, site visits, and operator-led conversations
Sell WMS / OMS / TMS rollout programs
Position FIQ as a certified delivery partner
Manage multi-stakeholder procurement cycles
Align scope with delivery team
Ensure realistic timelines and resource planning
Protect delivery margin and execution viability
Lead multi-threaded discovery across operations, IT, and leadership
Shape implementation programs including scope, sequencing, and resource assumptions
Partner with delivery leaders to ensure feasibility and margin integrity
Own commercial structuring, pricing, and negotiation
Maintain executive relationships post-sale
Identify multi-site rollout and continuous improvement opportunities
Drive expansion across regions, facilities, or platform phases
Expand implementations across sites or regions
Identify follow-on phases
Hand off advisory or integration opportunities where relevant

Benefits

Comprehensive health and dental coverage for you and your family (region-specific plans)
Employee wellness programs where applicable
Competitive paid time off (PTO), sick leave, and public holidays
Flexible leave policies that respect local labor standards
Retirement savings programs and employer contributions
Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)
Dedicated learning and development budget
Support for skills development, leadership growth, and career progression
Remote and hybrid work options
Flexible working hours aligned to role and client needs
Equipment and workstation allowances
Internet and business travel reimbursements
Employee stock options (ESOP), where applicable
Team events, meetups, and company offsites