Account Director, Client Strategy (Remote Canada)

Directive•Toronto, ON

2d•Remote

About The Position

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most. With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point. We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in. The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes. Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention.

Requirements

7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Executive Communication: Clear, confident communicator who can translate performance into business impact.
Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
Strategic Operator: Able to set direction while maintaining operational discipline.
Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
Collaborative: Works seamlessly across teams and disciplines.
Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
Directive DNA: Operates with precision, ownership, and a bias toward action.

Responsibilities

Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

Benefits

Competitive base salary
Medical, dental, vision plans, disability, and life insurance coverage
100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Access to certified therapists through Spring Health
Membership to Headspace
Physical therapy through Omada
Thousands of Aaptiv virtual workouts
Complimentary One Medical membership for primary and virtual care
Unlimited PTO (2-week minimum)
Paid Company Holidays
Your Birthday Off
End of Year Recharge (Closed December 24 - January 1)
Paid Parental Leave
Traditional and Roth 401(k) with a 3% company match
Annual bonus based on tenure
Annual Company-wide Retreat