Account Director, AI Agency

EVERSANA INTOUCH•New York, NY

About The Position

EVERSANA's AI Agency is redefining how life sciences brands plan, create, and activate omnichannel marketing. We operate at the intersection of AI-driven content intelligence and precision omnichannel execution - combining the EVERSANA AI Agency Platform (built on Google Cloud, Gemini, and Vertex AI) with the Orchestrate™ Omnichannel Operating System to deliver measurable commercial impact for pharma and biotech brands. We are a practitioner culture. That means we don't wait for the industry to catch up - we explore, we build, we break things, and we figure out what AI can actually do in a regulated commercial environment before our clients have to ask. If you are the kind of person who has already built your own workflows in tools like Gemini, Claude, Perplexity, or Midjourney - who reads the release notes, experiments on weekends, and shows up to client meetings with something real to show - this role was written for you. The Account Director provides strategic leadership in developing and leading strategic and tactical interactive marketing plans to clients. This is not a traditional account management role - it is a client excellence role that owns the quality, consistency, and impact of every client interaction and deliverable. You will serve as the primary client relationship owner for day-to-day engagement, ensuring exceptional communication, proactive problem-solving, and seamless delivery of platform value.

Requirements

Bachelor's degree or equivalent education plus professional experience required
Approx. 8+ years of related experience: client service, agency, and pharmaceutical experience required
Expertise in digital, media and technology marketing and advertising
Proven results with managing creative concept to delivery
Proven leadership and mentoring skills (guiding a large team and multiple clients)
Responsible for account staff team development
Demonstrated track record of business development results from strong client relations
Proven ability to manage teams of people in cross functional roles across the organization
Strategic skill and strong business acumen
Proven negotiation skills
Creative thinker with analytical skills
Ability to collaborate effectively at all levels and functions internally with EVERSANA INTOUCH and externally with clients and agency partners
Strong and applied understanding of digital development and processes
Demonstrated problem solving skills
Strong written, presentation and verbal communication skills
Excellent interpersonal skills

Nice To Haves

Has already built their own workflows in tools like Gemini, Claude, Perplexity, or Midjourney
Reads release notes, experiments on weekends, and shows up to client meetings with something real to show

Responsibilities

Provides strategic leadership in developing and leading strategic and tactical interactive marketing plans to clients.
Owns the quality, consistency, and impact of every client interaction and deliverable.
Serves as the primary client relationship owner for day-to-day engagement.
Ensures exceptional communication, proactive problem-solving, and seamless delivery of platform value.