Account Development Specialist

Fairbanks Scales • Mission, KS

1d

About The Position

The Account Development Specialist executes the sales growth plan and meets account-specific objectives within the Distribution sales channel. This role serves as the primary contact for the company’s distributors, addressing and triaging customer service needs. It develops distributor accounts and the customer base, promotes Fairbanks products through consultative sales and marketing, evaluates sales opportunities, negotiates pricing, and supports customers with custom solutions, shipping, warranty, and quality issues. The specialist also coordinates distributor engagement activities, provides training, and tracks execution of account engagement plans to recommend improvements to sales performance.

The role is generally performed in an office environment with moderate noise. The typical schedule is weekdays from 8:00 a.m. to 5:00 p.m. Up to 20% travel and minimal weekend availability may be required. On-site visits to manufacturing or construction areas may require personal protective equipment, including hearing protection, safety boots, or safety glasses.

Requirements

• Bachelor’s degree in Sales, Marketing, or Business, or equivalent experience.
• At least two years of customer service and/or sales experience in an office setting.
• Proficiency with Microsoft Office products, specifically Excel, Word, Outlook, and PowerPoint.
• Ability to learn Fairbanks Scales’ business and web-based systems.
• Ability to learn basic federal regulations and other regulatory agency requirements affecting the products for which the role is responsible.
• Ability to learn the truck, track, and floor scale markets and competitors’ comparable products.
• Critical thinking and exceptional attention to detail.
• Strong planning and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to negotiate effectively and understand pricing and profitability concepts.
• Ability to organize and prioritize work and concentrate on multiple tasks simultaneously.
• Ability to develop and maintain positive, productive business relationships.
• Ability to use close vision and focus; regularly talk and hear; frequently sit, stand, bend at the knee and waist, and walk; and perform repetitive wrist, hand, or finger movements for computer work.
• Finger dexterity and hand-eye coordination to use a computer, telephone, and related office equipment.
• Regular attendance.

Nice To Haves

• Fluency in Spanish.

Responsibilities

• Serve as the primary point of contact for assigned accounts, including sales and service personnel.
• Develop potential customers and grow the distribution customer base.
• Promote and sell Fairbanks products through consultative sales and marketing processes, including campaigns for product updates, announcements, events, pricing, and promotions.
• Evaluate customer opportunities, communicate critical information, assess appropriate solutions, and meet sales performance goals.
• Negotiate pricing, create proposals, and present proposals and quotes to fulfill customer needs.
• Follow up after distributor interactions to confirm objectives have been met.
• Define custom solution requests from the distribution network, respond in a timely manner, identify customer needs, and coordinate with appropriate internal departments and personnel.
• Work with customers and freight partners to formulate and execute product shipments and deliveries.
• Address customer warranty and quality issues, interpret Fairbanks Warranty and Mission Statements, and implement or recommend solutions.
• Maintain daily call volumes to meet established metrics.
• Coordinate and track distributor engagement activities assigned to other Fairbanks Scales departments and personnel to ensure compliance with account strategy.
• Deliver training to distribution network employees by phone, video conference, or in person as needed.
• Track and measure execution of engagement plans with assigned distributors and recommend ways to improve sales performance.
• Complete required company training and follow company policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time