Account Development Representative

Ally Logistics•Kentwood, MI

10d•Onsite

About The Position

Our Sales team is seeking an Account Development Representative who will support, maintain, and develop customer accounts. This role will serve as both an Account Manager and Account Assistant for a book of multiple spot focused accounts and will manage the day-to-day responsibilities required to support this book. The ideal candidate for this position will enjoy building and maintaining strong relationships with multiple customers! The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.

Requirements

Experience in maintaining and developing accounts
Minimum 2 years of industry experience
Alignment with Ally’s #HUSTLE values
Strong written and verbal communication skills
Must be comfortable in a fast-paced and high-energy environment
Willingness to coach and be coached
Strong detail orientation
Conflict management and resolution skills
Organized
Positive attitude
GRIT
Ability to multitask

Nice To Haves

A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!

Responsibilities

Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customers with the goal being individual account growth
Assist in Developing customer SOP’s
Assist in escalated situations with customers and aid in providing solutions
Communicate potential issues and concerns with the operations team
Effectively communicate team needs to leadership
Professional communication both internally and externally
Understand the urgency and risk of each individual account
Set expectations internally for all personnel involved with accounts
Willingness to coach and take ownership of all assigned accounts
Assist in after-hours coverage where needed
Cross-functional collaboration
Have knowledge of all modes of transportation
Understands upsell opportunities and has the skill set to acquire new buisness
Stay up-to-date on the latest market trends within the industry
Professional, timely and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)
Professional, timely and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)
Bid on ALL spot market opportunities that fit Ally’s capabilities
Utilize leadership for all questions and concerns regarding an account
Ensure loads are being built and scheduled in a timely manner
Close loads out in a timely manner
Respond to billing needs (POD, lumper, etc)
Create Customer SOPs for ALL accounts
Set up customer calls and check-ins
Determine the best equipment type (i.e. Could this be partial?)

Benefits

Health / Dental / Vision Insurance Plans
401K Plan with Employer Match
Life Insurance Plan (100% employer paid)
PTO Plan (3 weeks PTO for new employees, grows with tenure)
6 paid holidays
Paid Parental Leaving Bond
Free professional coaching through Boon Health
Baby-feeding support and on-site Lounge through Pumpspotting
Comprehensive training program
Commitment to defend employees who have signed predatory non-competes
Ongoing, in-house professional development
In-office gym complete with strength and cardio equipment as well as Peloton bikes
On-site espresso machine and snack machine
On-site golf simulator