Account Development Manager

Sysco•Woodridge, IL

9h•Onsite

About The Position

The Account Development Manager drives the overall penetration, retention and expansion footprint of our largest and most impactful multi-unit customers at DON and Sysco. This role is responsible for the daily account management, portfolio review to identify growth opportunities and customer overall customer development.

Requirements

Bachelor’s degree or equivalent work experience
Account management experience in an enterprise level support environment with a strong understanding of corporate account support.
Minimum 2 to 5 years’ experience in food service industry or related field
Ability to discern the business and operational abilities to meet customers’ needs based upon the business requirements & objectives of each product and customer.
Customer centric and Internet savvy
Strong MS Office skills
Coordinates and manages time consistent with the plan elements and expectations for each account.
Able to analyze business and identifies new areas for growth, build related engagement models and execute on them.
Talks and acts with customer service in mind.
Builds relationships with senior decision makers in accounts.
Ability to prioritize and work multiple tasks and exceeds deadlines.
Ability to work independently and with a group on various on-going projects simultaneously.
Effectively communicate with internal and external customers (management, co-workers, vendors and customers.)
Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
Excellent oral and written communication skills with the ability to network internally and externally.
Must have the ability to carry out instructions furnished in both oral and written form.
Ability to plan and organize time and projects efficiently.
Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
Maintain a professional working relationship with customers at all times.
Ability to act in an ethical, honest and professional manner at all times.
Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Nice To Haves

Restaurant supply/commercial food service experience
Understanding of E&S products.
Understanding of Sysco solutions.
Bilingual Spanish
Able to travel on occasion with some overnight stays

Responsibilities

Lead the daily management of assigned account portfolio to best support overall needs of customer.
Identify and propose penetration opportunities through leveraging the entire DON product catalog to best complete a total analysis on operator business.
Develop relationship and follow up on goals with assigned account portfolio through working with Senior Director, Account Management & CMU
Engage Equipment & Supply Product, Customer Service and Bids teams as needed, to support expansion efforts and revenue growth of customer base.
Participate in Qtly and yearly Business Review‘s with assigned customers.
Support and participate in onboarding and training of assigned accounts as they transition into DON customer base
Continually communicate opportunities, wins, progress, ideas, etc. with key account decision makers.
Identify underperforming customers and develop improvement plans with leadership to drive overall profitability and growth.
Work with RNBD Team and Equipment & Supply teams on facilitating quotes as assigned
Provide process and department training (i.e. quotes, customer service, product team, etc.) customer team as needed
Address inquiries from customers (shipping, product, expediting, quotes.)
Use experience and knowledge to resolve escalated or difficult issues and escalate to Department Manager/Director when issue exceeds authority.
Meet or exceed sales goals.
Responds timely and accurately to all incoming customer correspondence.
Other duties as assigned.