Account Delivery Manager

Indotronix International Corporation • Kansas City, KS

10d • Onsite

About The Position

Join a dynamic engineering-focused team as an Account Delivery Manager specializing in Application Maintenance and Support (AMS). In this pivotal role, you will lead technical support operations, drive rapid incident resolution, and ensure seamless service delivery for mission-critical engineering applications. This position offers opportunities to develop technical leadership skills and make a measurable impact within a high-performing, collaborative environment.

Requirements

• 10-13 years’ experience in Application Support within the engineering domain
• Proven expertise in Bluebeam, Adobe Suite, Microsoft Office, and at least one of: Autodesk Applications, Bentley Applications, or CAD Applications
• Strong troubleshooting abilities across applications, databases, and hybrid cloud environments
• In-depth knowledge of ITIL processes and best practices
• Demonstrated skills in issue tracking and production support

Nice To Haves

• Familiarity with SQL basics
• Experience with HQMS and Clarity
• Background in production support for engineering workflows

Responsibilities

• Oversee end-to-end application support for engineering software, ensuring high availability and minimal downtime
• Manage Severity 1 and Severity 2 incidents, conduct root cause analysis, and ensure timely service restoration
• Implement and optimize ITIL processes including Incident, Problem, Change, and Knowledge Management
• Collaborate with cross-functional teams to troubleshoot complex application, database, and hybrid cloud issues
• Install, configure, and support Microsoft Office, Bluebeam, Adobe Suite, and key engineering applications
• Track issues and report status using enterprise support tools, ensuring clear, actionable documentation
• Communicate technical solutions to non-technical stakeholders in clear, accessible terms
• Adapt quickly to shifting priorities, driving execution in a fast-paced environment

Benefits

• Career advancement pathways in technical leadership and service delivery management
• Collaborative, growth-oriented team culture
• Exposure to leading engineering and productivity technologies
• Comprehensive benefits package (details provided upon application)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed