Account Coordinator

Velociti Services•Kansas City, MO

5h•Onsite

About The Position

The Account Coordinator supports day-to-day facilities operations by reviewing, processing, and managing work orders across internal and client-facing work order systems. This role ensures accuracy, timely follow-up, and clear communication with internal teams, subcontractors, vendors, and clients. This position is critical to maintaining service excellence through strong attention to detail, proactive tracking of work progress, and accurate reporting of operational activity.

Requirements

1–3 years of experience in facilities services, operations coordination, dispatch, or administrative support
Experience working with work order management systems or client service platforms preferred
Strong attention to detail with a high level of accuracy in data entry and documentation
Excellent communication skills with a strong follow-up and accountability mindset
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Proficiency in Microsoft Office Suite (Excel, Outlook, Teams)
Strong customer service orientation with the ability to collaborate across teams and stakeholders

Nice To Haves

Background in facilities services, janitorial, maintenance, or vendor-managed environments
Experience with SLA tracking, subcontractor coordination, or service delivery operations
Exposure to reporting, analytics, or operational performance dashboards
Understanding of the full work order lifecycle in a service-based environment

Responsibilities

Review incoming work orders in internal and client systems for accuracy, completeness, and required scope details
Enter, update, and maintain work orders in accordance with company standards and procedures
Monitor client work order portals for new requests, updates, comments, and required actions
Prioritize and assign work orders based on urgency, SLAs, and client expectations
Track work orders through the full lifecycle from creation to completion across all systems
Ensure all required documentation (photos, notes, completion details, approvals) is properly captured and uploaded
Communicate with field teams, subcontractors, and vendors regarding scheduling, status updates, and job clarification
Proactively follow up on outstanding, aging, or overdue work orders to ensure timely resolution
Generate daily, weekly, and monthly operational reports on work order performance and SLA compliance
Maintain dashboards, logs, and reporting tools to ensure operational visibility and accuracy
Provide status updates, performance insights, and operational summaries to Account Managers and leadership
Support client communication efforts as needed, including service updates and status reporting
Assist with special projects, urgent service requests, and operational escalations
Maintain accurate and organized records of all work order activity and account documentation
Other duties as assigned or requested