Account Coordinator

. Crane Worldwide Logistics . • Houston, TX

4d • Onsite

About The Position

The Account Coordinator is responsible for client communications and conflict resolution, ensuring that client issues are dealt with efficiently. This role involves managing invoices and account receivables for the account under the direction of the Account Manager. The Account Coordinator works closely with the project team to maintain continuous knowledge of the account status and ensures that all processes and procedures are followed, while also working toward process improvement. A key aspect of this role is understanding company capabilities and services to effectively communicate all offerings to the client. The Account Coordinator reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis, and is involved in report analysis, trending, and corrective actions. Other duties as assigned.

Requirements

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.
• People skills required in order to create, maintain and enhance relationship with client.
• Extremely detail oriented.
• Technical competence (excel, word, power point etc.).
• Motivated, goal oriented.
• High level of initiative and work well in a team environment.
• Excellent written and oral communication skills.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• BA in Business Administration or four years related experience.

Responsibilities

• Responsible for client communications and conflict resolution.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.
• Manage the invoices and account receivables for the account with direction from the account manager.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement.
• Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.
• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Report analysis, trending and corrective actions.
• Other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level