Customer Service Representative

Brenntag • Wauwatosa, WI

1d

About The Position

At Brenntag Great Lakes, our Account Coordinators play a critical role in achieving strong relationships by ensuring we deliver on our commitments to our customers.

Requirements

• Ability to multi-task
• Excellent verbal and written communication skills
• Excellent organization and coordination skills
• Proven experience working in a fast-paced environment
• Desire to exceed customer expectations
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals
• Ability to write routine reports and correspondence
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to problem solve and apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must interpret instructions furnished in written, oral, diagram or schedule form.
• Associates degree and/or equivalent work experience

Responsibilities

• Processing all customer orders for the accounts they are assigned
• Partnering with Sales Representatives to resolve customer product questions
• Monitoring inventory, order status and delivery dates to ensure the correct product is delivered to the customer in the time frame they requested
• Proactively notifying customers of potential delivery problems and providing alternatives to resolve the problems
• Work with internal resources such as purchasing, inventory control and traffic to source and suggest alternatives for the customer
• Work with internal resources to coordinate and expedite rush product requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree