Account Coordinator

Best Way Distribution • Kansas City, KS

6d • Onsite

About The Position

Best Way Distribution is a locally owned and operated 3PL warehouse known for its ability to customize services for every client. The company takes pride in its employees' abilities and the service provided to customers, striving for a work-life balance and continuous process improvements. Best Way Distribution is expanding its Customer Service Team and is seeking strong Customer Service Representatives to add to its growing team. The Customer Service Representative will coordinate office and operations activities while providing clerical and administrative support. This position will process orders, resolve customer issues, and address complaints.

Requirements

• Excellent verbal and written communication skills.
• Excellent organizational skills and very detail oriented.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to multi-task.
• Basic understanding of how to operate standard business equipment (computers, printers, label printers, etc.)
• Proficient with Microsoft Office Suite, Google Suite or related software.
• High school diploma or equivalent required
• At least three years of administrative and clerical experience required.

Nice To Haves

• Associate degree in office administration or equivalent experience preferred.
• Experience with Freshdesk and Extensiv preferred.
• Extensiv experience highly desirable.

Responsibilities

• Supports office activities and functions to maintain efficiency and compliance with company policies
• Assist other staff members with their assigned duties as needed
• Oversees telephone services, and email correspondence.
• Maintains all records, documentation, and files associated with this role
• Develop customer relationships by maintaining a positive, empathetic, and professional attitude
• Process orders, customer set-up, applications, etc.
• Acknowledging and resolving customer complaints
• Communicating with customers through various channels
• Communicating and coordinating with colleagues as necessary
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED