Account Coordinator

UnitedHealth Group•Minneapolis, MN

4d•$24 - $43•Remote

About The Position

The Account Coordinator is responsible for monitoring operational activities associated with claims and reviews for an assigned book of accounts. This includes product and process education of clients, soliciting additional claim information from clients, providing relevant updates to clients and internal teams, tasks associated with preparing and validating data for billing, troubleshooting and contributing to continuous process improvement efforts. Success comes through strong, collaborative partnerships internally with Operations, Finance, Information Technology, and Account Management partners as well as developing and maintaining deep client partnerships. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
2+ years of experience in a client service position
1+ years of Itemized Bill Review (IBR) experience
1+ years of experience solving moderately complex problems and/or conducting moderately complex analyses and managing problems to solve
1+ years of multi-tasking working experience in a limited direction while maintaining attention to detail in a fast-paced environment
Intermediate level of proficiency in Microsoft Word, Excel, Outlook and Teams (create, edit, format, pivot tables, calendar management)

Nice To Haves

Experience in healthcare, medical insurance, or billing and coding
High level of commitment, energy, drive, initiative, creativity and enthusiasm
Basic skills leading teams and working collaboratively
Knowledge of supported products and system
Good verbal and written communication, listening skills
Strong interpersonal and organizational skills
Strong decision-making skills
Broad understanding of Itemized Bill Review products and services
Demonstrated ability to collaborate across multiple organizations to meet goals and objectives
Acts as a resource for others with less experience

Responsibilities

Manages ongoing contract relationships and service delivery to clients for one or more accounts
Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large or complex accounts
Build relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery
Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
Function includes employees who are dedicated on - site service roles
Contacts clients as appropriate to obtain outstanding data and information
Troubleshooting and contributing to continuous process improvement efforts
Responsible for understanding client requirements and must clearly and quickly communicate issues internally and externally
Researching pertinent information to ensure efficient and timely handling for claim review process
Responsible for understanding client systems to research claim status and issues
Understand claim flow and work closely with operations personnel to determine additional information requirements essential to the Forensic Review or Appeal
Contribute to the development of innovative, practical solutions to solve client and business partner problems
Prepares, presents and reviews various internal and client reports
Responsible for working with validation team and billing to resolve issues with EOPs, MTD and claims
Other duties as assigned