Account Coordinator (Bilingual in Korean)

Cesna Recruitment • Stow, OH

1d

About The Position

The Account Coordinator (Bilingual in Korean) will manage day-to-day activity and coordination associated with key accounts. This role involves account management, relationship management, order gathering, sales completion coordination, sales reporting, and customer communications. The position also provides customer service and general support for assigned key and target accounts. The Account Coordinator will partner with account management teams for administrative support and assist in the creation of reports and sales analysis. Responsibilities include maintaining updated customer account information, managing inventory stocks, tracking inbound and outbound shipments, gathering promotional orders, and monitoring delivery processes. The role requires handling internal systems for processing, invoicing, and managing customer accounts, updating profiles in ERP systems, communicating changes to customers, and maintaining accurate pricing and promotional pricing, including handling RFQs.

Requirements

• Bilingual in Korean
• Strong communication skills with a problem-solving attitude
• Excellent computer skills (MS Office in particular)
• Organizational and time-management skills
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment

Responsibilities

• Prepare, file, and retrieve sales-related documents such as invoices and PO Status
• Manage day-to-day activity and coordination associated with key accounts
• Provide customer service and order gathering and management for assigned key and target accounts and general support
• Partner with account management teams for administrative support
• Assist in the creation of reports and sales analysis
• Ensure customer account information stays updated
• Manage inventory stocks and track and monitor inbound and outbound shipments
• Gather promotional orders, and track and validate necessary tracking reports and delivery process
• Handle internal systems to process, invoice, and manage customer accounts
• Update profiles in ERP systems, communicating changes to customers as needed
• Maintain accurate pricing/ price sheets, and promotional pricing (Handling RFQ)
• Submit pricing information to the customer and input pricing/ SERVEONE information in the ERP system

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation days
• 401K (Up to 4% Match)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed