Account Coordinator (Bilingual in Korean)

Cesna Recruitment•Stow, OH

About The Position

The Account Coordinator will manage day-to-day activity and coordination associated with key accounts. This role involves account management, relationship management, order gathering and coordination of sales completion, sales reporting, and customer communications. The position also provides customer service and order management for assigned key and target accounts, along with general support. The Account Coordinator will partner with account management teams for administrative support and assist in the creation of reports and sales analysis. Responsibilities include maintaining updated customer account information, managing inventory stocks, tracking and monitoring shipments, gathering promotional orders, and handling the delivery process. The role requires using internal systems to process, invoice, and manage customer accounts, updating ERP systems, communicating changes to customers, and maintaining accurate pricing information, including handling RFQs and inputting pricing into the ERP system.

Requirements

Strong communication skills with a problem-solving attitude
Excellent computer skills (MS office in particular)
Organizational and time-management skills
Hands-on experience with CRM software
Highly motivated, self-directed, and customer service oriented
Demonstrate strong attention to detail and a sense of urgency
Ability to learn and perform multiple tasks in a fast-paced environment
Ability to work independently as well as in a team environment
Bilingual in Korean

Responsibilities

Prepare, file, and retrieve sales-related documents such as invoices and PO Status
Manage day-to-day activity and coordination associated with key accounts that include account management, relationship management, order gathering/ coordinating sales completion, sales reporting, and customer communications
Provides customer service and order gathering and management for assigned key and target accounts and general support
Partner with account management teams for administrative support
Works with the account management team and support departments to assist in the creation of reports and sales analysis
Responsible for customer account information staying updated
Responsible for inventory stocks and tracking and monitoring inbound and outbound shipments, gathering promotional orders, and tracking and validating necessary tracking reports and delivery process
Handle internal systems to process, invoice, and manage customer accounts
Update profiles in ERP systems, communicating changes to customers as needed, and maintain accurate pricing/ price sheets, and promotional pricing ( Handling RFQ)
Submit pricing information to the customer and input pricing/ SERVEONE information in the ERP system