Account Coordinator

Alera Group•Towson, MD

12d•Hybrid

About The Position

Account Coordinator – Employee Benefits Hybrid At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

High school diploma with 6+ years of relevant experience OR bachelor’s degree in Business, Human Resources, or related field
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time-management skills
Excellent written and verbal communication skills

Nice To Haves

1+ years of experience in employee benefits, insurance, or related field
Experience in client service or account management
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Analytical mindset with strong attention to detail
Detail orientation
Accountability and follow-through
Collaborative mindset
Client-first approach
Active Life and Health license
Ability to obtain required licensure within the agreed upon timeline after hire.
Ongoing continuing education to maintain active status

Responsibilities

Provide day-to-day support to clients by addressing inquiries related to benefits plans, coverage, and claims
Assist in preparing materials for client meetings, presentations, and communications
Support account teams in maintaining strong client relationships
Maintain accurate and up-to-date client records, including plan documents and compliance materials
Ensure benefits programs comply with applicable regulations (ACA, ERISA, HIPAA)
Support audits, reporting, and documentation processes
Coordinate implementation of employee benefits programs including medical, dental, vision, life, disability, and retirement plans
Collaborate with internal teams and external vendors to ensure accurate and timely setup
Assist with renewals and plan changes, including data gathering and execution support
Partner with internal teams such as underwriting, customer service, and claims
Liaise with carriers and vendors to resolve issues and support client needs