Account Coordinator - Contact Center
About The Position
At OPENLANE, we make wholesale easy so our customers can be more successful. We are a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We are a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we are an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply! You are customer-focused, the first impression for our clients, taking both phone and email inquiries as needed. You are detail-oriented, exercising your nature in keeping all systems updated, as your notes will dictate future interactions with our clients. You are accountable, comfortable working in a call center environment while working remotely.
Requirements
- 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
- A high level of detail-oriented experience
- A flexible understanding and desire to work overtime in times of high volume
- Excellent computer skills with Google Workspace
- Strong time management, organizational, and written/verbal communication skills
- A professional nature and proper phone etiquette
- A desire to grow your career within the department and learn new functions of the organization
Responsibilities
- Communicate internally on client requests as the situation warrants additional approvals or follow-up.
- Assist our Senior Account Managers in problem solving.
- Provide conflict-resolution as needed all while maintaining a professional demeanor.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
