Account Coordinator (On-Call Temp)

Cineverse • Los Angeles, NY

2d

About The Position

Cineverse is a global streaming technology and entertainment company. We are seeking on-call Temporary Account Coordinators who can support our Account Management Team on an as-needed basis, sometimes with as little as one day’s notice. In this role, you will help ensure smooth fulfillment of client orders by providing day-to-day administrative and operational support. This position is ideal for individuals who are highly organized, adaptable, and comfortable managing multiple tasks in a fast-moving environment.

Requirements

• Experience with MS Office 365 suite of tools
• Strong written and verbal communication skills
• Organizational and time-management skills
• Dedication to quality with a problem-solving attitude
• Ability to prioritize based on immediate needs and changing production schedules

Nice To Haves

• Previous customer service experience preferred
• Experience with Smartsheets is a plus

Responsibilities

• Receive, and input client orders into internal project management system
• Request source assets from clients via email or via client systems
• Maintain production schedule based on client needs, due dates, and SLA
• Liaise with internal operations teams to ensure deadlines and client specifications are met
• Verify ingested assets meet minimum requirements and reject if they do not
• Ingest inbound source files to internal production servers
• Maintain asset repositories to ensure proper cataloging and archival of assets
• Provide daily updates on project statuses to local and overseas Account Management teams
• Communicate customer feedback to Account Management team
• Escalate rejections and/or delays in production to Account Managers
• File tickets for external rejections
• Perform other basic administrative duties as required

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed