Health Coordinator (on-call)

Pioneer Human Services • Spokane, WA

2d • $17 - $26 • Onsite

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Health Coordinator (on-call) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Requirements

• High School Diploma or Equivalent
• One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
• Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
• First Aid/CPR certification within 90 days of hire
• Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.
• Basic computer skills and the ability to learn
• Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

Nice To Haves

• Experience with electronic health records (EHR) or electronic records management systems.
• Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.
• Certified Nursing Assistant certification

Responsibilities

• Coordinate and monitor client physical and behavioral health services within residential treatment facilities.
• Facilitate communication between clients, nursing staff, medical and behavioral health providers, pharmacy services, and program staff to ensure continuity of care.
• Support the intake process.
• Coordinate internal and external medical and behavioral health appointments (including telehealth).
• Assist with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR).
• Gather and communicate relevant health information to appropriate clinical staff.
• Work under the direction of nursing staff (at sites with nurses) or the Health & Resource Coordination (HRCU) Manager (at sites without nurses).
• Provide direct client support within a structured residential environment, including engaging clients, observing and monitoring health status changes, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns.
• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients.
• Support client education by conducting health education activities and reinforcing self-care skills.
• Observe and document client self-administration of medications.
• Promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
• Review MAR documentation for completeness at shift change and escalate discrepancies.
• Maintain a safe and healthy environment, including cleaning and disposing of equipment and supplies.
• Assist with medication storage, ordering, and returns.
• Assist clients in meeting health and safety needs.
• Provide basic first aid and serve as the first point of contact for emergency response.
• Follow provider orders and support implementation of care plans.
• Gather and relay client-reported health information to nursing staff or providers.
• Assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities.
• Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings.
• Coordinate internal and external services and referrals.
• Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.
• Maintain accurate, timely, and complete documentation of services in the electronic health record.
• Ensure required notifications are completed during assigned shifts.
• Complete eligibility assessments and follow-up assessments.
• Ensure client information is accurate and updated from intake through discharge.
• Record routine case notes and service contacts documenting client progress and services provided.
• Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Benefits

• Retirement plan: Pioneer contributes 3.5% of an employees' annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED