Account Coordinator
Info Image•Coppell, TX
•Onsite
About The Position
The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.
Requirements
- Bachelor’s College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree)
- A minimum of 3 years of customer service and administrative experience
- Project management experience
- Ability to work collaboratively in a professional manner through building trust, respect and cooperation
- Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
- Demonstrated ability to problem solve
- Excellent organizational skills and detailed oriented
- Demonstrated ability to manage multiple projects and meet deadlines
- Ability to quickly and appropriately prioritize conflicting demands
- Ability to apply a high level of accuracy and attention to details to all tasks
- Proficient with databases, use of the Internet, and MS Office Suite software
- Experience with Microsoft Project Management and/or proprietary project management
- Must be fluent in English
- Excellent verbal and written skills
- Be able to communicate information in a clear, and concise manner
- Outstanding customer services and phone skills
Responsibilities
- Assists the Sales and Account Managers
- Maintains and updates customers’ job timelines in collaboration with production and implementation teams
- Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
- Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time
- Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
- Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
- Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
- Coordinates pricing and timelines
- Performs weekly and/or monthly status calls with clients for current status updates or as needed
- Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
- Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes
- Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
