Account Coordinator - Hudson, FL

Military Spouse Corporate Career Network • Hudson, FL

4d • Onsite

About The Position

BGIS ITS is currently seeking an Account Coordinator to join the team in Hudson, FL and surrounding areas. This role handles daily customer communication, administrative tasks, and project coordination, ensuring smooth delivery of services. The Account Coordinator acts as a liaison between customers and internal teams to maintain positive relationships and meet account goals. The position provides support with tracking work orders for the commercial install and service business lines and manages customer details, schedules meetings, prepares reports, and tracks progress with identified key performance indicators. The Account Coordinator demonstrates BGIS values in communications with clients and other team members.

Requirements

• Minimum of one year of job-related experience supporting customer quality work.
• Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation.
• Clear and effective communication skills.
• Strong customer service orientation and demonstrated customer service skills.
• Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.
• Comfortable working in a fast-paced, multi-client environment with ability to apply various client specific business processes to individual service request situations.
• Skilled in gathering information, accurately assessing issues, and assigning levels of priority.
• Effective probing and problem-solving skills.
• Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines.
• Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team.
• Professional appearance, communication style and disposition.
• Proficiency in computer applications including Microsoft Office and strong keyboarding skills.

Responsibilities

• Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
• Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
• Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
• Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
• Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed.
• Maintain confidential client account information and other sensitive data.
• Conduct work in a professional manner.
• Contribute to the completion of other key initiatives as assigned.
• Determine if calls/work orders meet the established standards and remain compliant according to company policies.
• Provide information for tracking scorecards.
• Maintain reports as requested measuring key performance indicators for accounts.
• Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.
• Verify appropriate communication tools utilized by team member adhering to company policies and procedures meeting regulatory compliance standards.
• Identify and report process improvement opportunities.
• Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.
• Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.
• Ensure all internal procedures and external regulations are followed for safety, health and environment.
• Gather market information and competitor insights to support customer strategies.

Benefits

• Hourly Rate: $23 - $32 per hour
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
• Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
• 401(k) Match: 5% employer contribution
• Tech Tools: Company-issued cellphone and tablet
• Annual Boot Voucher: Stay equipped with the right gear
• Comprehensive Benefits: Health, life, and disability coverage
• Corporate Discounts: Exclusive perks through ADP
• Career Development: Ongoing technical training and certifications
• Growth Opportunities: Clear paths for advancement and relocation
• Competitive Salary
• Health, life, and disability benefits package
• 7 paid holidays – New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Corporate perks through ADP
• 401K plan with employer match
• Technical training and development opportunities
• Growth and relocation opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed