Account Coordinator, Client Services
About The Position
HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.
Requirements
- A high school diploma or equivalent education plus two years’ related work experience.
- Willingness and availability to maintain a flexible schedule to participate in employee benefit fairs as requested which may begin and end prior to core business hours.
- Must be able to travel within the New England area as required to participate in employee benefit fairs.
- Ability to coordinate with management as effectively as with subordinates.
- Ability to multitask efficiently and accurately.
- Ability to prioritize and multitask effectively.
- Communicates effectively, both verbally and in writing.
- Ability to work both independently and as a member of the team.
- Ability to anticipate and understand systems interactions.
- Must be detailed, analytical and accurate.
- Recognize the need for follow-thru and follow-up.
- Ability to work within specified timeframe and meet deadlines.
- Recognize and maintain confidentiality of work materials as appropriate.
- Proficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Teams.
Responsibilities
- Assisting the Vice President of Client Services, Account Manager and Client Service Representative with the plan implementation for new clients, as well as assisting with the handling of the overall servicing of account issues for existing clients.
- Assisting the Account Manager and Client Service Representative in the coordination of the plan implementation by producing and compiling educational materials for new clients.
- Working closely with internal staff to communicate service issues and resolve claim payment issues.
- Serving as the in-house client contact when the Account Manager and Client Service Representative are unavailable.
- Assisting with the coordination of implementing new groups and overall servicing of account issues for existing clients and brokers.
- Producing educational materials and helping resolve claims/service issues.
- Providing administrative support to the Client Services department.
- Notifying internal staff of any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
Benefits
- Medical, Dental and Vision and Prescription Drug Coverage
- Fitness Reimbursement Benefit
- Employee Assistance Program
- Flexible Spending Account & Health Savings Account
- 401(k) and Quarterly Bonuses
- Generous Paid-Time Off & Volunteering Opportunities
- Educational Assistance & Professional Development Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
