Account Coordinator

Suddath Companies • Jacksonville, FL

7d • Onsite

About The Position

An Account Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. This position is responsible for supporting sales staff by coordinating order entry, order management, factory interface and close-out of orders to make sure we meet and exceed the customer’s expectations. The function of this position is to provide high level customer service over the phone and face-to-face, professionally and promptly handling customer inquiries, taking the appropriate action to resolve customer concerns, and coordinate with other departments of developments in the order lifecycle. Performs other duties as required to support the assigned salesperson(s), thereby allowing the salesperson(s) to maximize outside sales time.

Requirements

• Ability to work under tight deadlines while maintaining attention to detail.
• Ability to work independently as well as in a team situation.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.
• Strong communications skills, both verbal and written
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of the organization.
• Excellent written and verbal communication skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Nice To Haves

• Knowledge of order entry systems / database management preferred.
• Knowledge of specification software such as CET, CAP 2020, or Project Matrix a plus
• Furniture Industry experience and project implementation preferred.

Responsibilities

• Check, process, track, bill and close all project orders accurately
• Act as an intermediary between sales and other departments and vendors to create quotes and orders.
• Prepare quote by capturing specifications, product research, special project requirements, and receiving necessary input from sales, design, project management, customers, and vendors.
• Validate and qualify information and discounting provided by internal departments and external vendors.
• Assist in the preparation and issue of client proposals
• Issue deposit invoices and confirm the collection of deposit prior to order entry.
• Prepare/process orders by manufacturer by converting quote into an order, checking for accuracy of order detail.
• Issue purchase order to manufacturers.
• Confirm receipt of purchase order and process acknowledgements from vendor.
• Resolve discrepancies in the order acknowledgement process.
• Communication lead time delays to internal departments until disposition and resolution are achieved.
• Track and trace product on order to confirm timely receipt and delivery scheduling.
• Coordinate and prepare paperwork for delivery, installation, and service requests.
• Keep accurate punch list documents and order punch list items until open punch items are resolved.
• File and manage claims process until resolution.
• Check and process completed orders for invoicing.
• Invoice upon delivery and installation.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree