Account Coordinator

Marsh McLennan • Louisville, KY

25d • $59,000 - $118,000 • Hybrid

About The Position

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in a Mercer Office location. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Account Coordinator , you will be part of a team managing a book of about 1000 clients, many of whom are multinational companies subscribing to our global data offerings. You will play a key role in client servicing, supporting Dedicated Account Managers, and ensuring smooth client communication and account management. We will count on you to: Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts Ensure timely submission and resolution of platform access requests Support sales and contract renewal tasks such as creating quotes, drafting contracts for review and preparing supplementary materials as needed Maintain accurate records by entering opportunities and contract updates into MPower, our CRM tool, and conducting regular audits for data accuracy Assist with the invoicing process including initial review, coordination with billing team, and client communication Support Dedicated Account Managers and clients during the participation process; including user management, client trainings on our tools, meeting preparation, reminders, and audit assistance Communicate directly with clients mainly via email and occasionally by phone, supporting the sales and renewal process without direct selling responsibilities

Requirements

• Bachelor’s degree required; Master’s preferred
• 1-2 years of relevant experience
• Strong communication skills and highly organized
• Ability to thrive in a fast-paced environment
• Interest in client-facing roles
• Strong English proficiency for interaction with North American clients

Nice To Haves

• Experience working in client servicing or account coordination roles
• Familiarity with CRM systems and sales support tools
• Flexibility to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to accommodate time zone differences

Responsibilities

• Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts
• Ensure timely submission and resolution of platform access requests
• Support sales and contract renewal tasks such as creating quotes, drafting contracts for review and preparing supplementary materials as needed
• Maintain accurate records by entering opportunities and contract updates into MPower, our CRM tool, and conducting regular audits for data accuracy
• Assist with the invoicing process including initial review, coordination with billing team, and client communication
• Support Dedicated Account Managers and clients during the participation process; including user management, client trainings on our tools, meeting preparation, reminders, and audit assistance
• Communicate directly with clients mainly via email and occasionally by phone, supporting the sales and renewal process without direct selling responsibilities

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• In addition to the base salary, this position may be eligible for performance-based incentives.
• We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees