Account Coordinator - Contact Center
About The Position
This role is for an Account Coordinator within the Contact Center team. The position requires a customer-focused, detail-oriented professional who will act as a liaison for internal and external communications. The ideal candidate will enjoy problem-solving in a highly collaborative environment. The role involves building on existing customer service skills, managing phone and email inquiries, and maintaining system updates. The Account Coordinator will communicate internally on client requests, assist Senior Account Managers, and provide conflict resolution while maintaining professionalism. This is a fully remote position with working hours of Monday - Friday, 9am - 6pm EST.
Requirements
- 1+ years of experience in a high-volume customer service role (maintaining 10+ calls per hour).
- A high level of detail-oriented experience.
- A flexible understanding and desire to work overtime in times of high volume.
- Excellent computer skills with Google Workspace.
- Strong time management, organizational, and written/verbal communication skills.
- A professional nature and proper phone etiquette.
- A desire to grow your career within the department and learn new functions of the organization.
Responsibilities
- Act as a liaison for internal and external communications.
- Manage phone and email inquiries.
- Maintain all systems with detailed notes.
- Communicate internally on client requests as the situation warrants additional approvals or follow-up.
- Assist Senior Account Managers in problem-solving.
- Provide conflict-resolution as needed while maintaining a professional demeanor.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
