Account Coordinator

Metro Compactor Service•Brampton, ON

26d•CA$50,000 - CA$60,000•Onsite

About The Position

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors. iSMART TechnologyTM is a smart sensor technology platform that helps businesses and municipalities save costs and improve operational transparency. The company is a pioneer in the clean tech industry and has developed proprietary hardware and software that is used for both sustainability programs in the waste management industry and for preventative maintenance programs in many industrial applications. Account Coordinators manager customer accounts, provide support for inquires, and oversee our waste monitoring program (iSMART TechnologyTM).

Requirements

Post-Secondary Education
Minimum of 1-2 years of experience in customer service or administrative / coordination
Superior PC skills (proficiency in MS Office and MS Excel) required
Familiarity with CRM systems and practices
Experience in report writing
Self-motivated, team player able to work with minimal supervision
Excellent problem-solving skills
Overtime may be required on occasion to meet project deadlines
Passion for environmental and sustainability initiatives

Nice To Haves

Bilingual in French would be an asset

Responsibilities

Manage customer accounts, assess customer needs and assist with inquiries and complaints.
Run waste compactor monitor pilots and implement/train new customers.
Waste compactor fullness and diagnostic monitoring.
Ensure optimal compliance for haulage service level and invoicing agreements.
Execute optimization plans to meet sustainability goals.
Generate monthly/quarterly/annual reports on compactor fullness and haulage performance.
Generate monthly/quarterly/annual reports on inefficiencies, operational issues, and cost inefficiencies.
Quote, schedule, dispatch, and invoice technicians for on-site service and repairs.