Account Coordinator

Alera Group • Chicago, IL

4d • Onsite

About The Position

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Account Coordinator, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape. This role works on a team focusing on Healthcare Liability and Medical Malpractice insurance.

Requirements

• High School diploma or equivalent
• Minimum 3 years of customer service experience
• Strong organizational, interpersonal, and written/verbal communication skills
• Self-motivated with the ability to manage multiple priorities
• Excellent data entry skills and proficiency with Microsoft Office applications
• Ability to deliver responsive and professional client service
• Ability and willingness to obtain a Property & Casualty Insurance License within 90 days of hire

Nice To Haves

• 0 to 2 years of insurance industry experience
• Experience with AMS360 or other agency management systems
• Interest in developing expertise in Healthcare Liability and Medical Malpractice insurance
• Experience supporting account management, client service, or insurance operations functions

Responsibilities

• Enter client and policy information into the agency management system and maintain accurate account records
• Review policies, process change requests, follow up with carriers, review endorsements, and invoice clients
• Assist with the renewal and new business processes while supporting overall account management activities
• Develop a strong understanding of Medical Malpractice Liability Insurance and related ancillary liability coverages
• Build and maintain relationships with carrier partners, healthcare providers, medical firms, and internal colleagues
• Generate certificates of insurance, proposals, and other client-related documents
• Utilize AMS360, Microsoft Office Suite, COI generator, and other internal tools to support workflow efficiency
• Manage ad hoc administrative and account maintenance tasks to ensure a positive client experience

Benefits

• Medical, dental, vision, and disability insurance
• Life and disability coverage
• 401(k) with company match
• Generous paid time off
• Wellness programs
• Professional development and career growth opportunities
• Insurance licensing and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED