Account Coordinator

Hooker Furnishings • Martinsville, VA

9h • Onsite

About The Position

H Contract, a division of Hooker Furnishings Corporation, is currently recruiting a H Contract Account Coordinator to work in our Martinsville, VA office. Hooker Furnishings Corporation, in its 101st year of business, is a designer, marketer, and importer of case goods (wooded and metal furniture), leather furniture and fabric upholstered furniture for the residential, hospitality and contract markets. We are looking for a detailed orientated candidate with excellent organization and customer service skills to join our team. This customer-focused administrative professional will ideally have previous experience with delivering a high level of service in a fast-paced environment.

Requirements

• Winning attitude and willingness to learn
• Meticulous attention to detail
• Strong decision-making skills and highly self-disciplined
• Ability to anticipate problems and develop a plan of action to resolve them
• Passion for delivering exceptional service in a fast-paced environment
• Strong verbal and written communication skills
• Strong organizational and time management skills
• Experience with Microsoft Office Suite (Excel, Outlook, and Word)

Nice To Haves

• Experience with D365 or another operating system is a plus
• Experience in commercial furniture industry a plus, but not required

Responsibilities

• Develop positive relationships and gain in-depth understanding of assigned key customers and sales representatives to ensure that we exceed expectations and achieve the highest level of satisfaction possible
• Manage daily processing of all incoming orders for assigned customers
• Update and administer any order modifications or special requests as needed
• Promptly and professionally respond to incoming phone calls and e-mails from sales reps and customers
• Ensure timely responses to inquiries (24 hours or less is the goal), even if additional information is needed. Provide daily follow-up until the issue is fully resolved.
• Proactively communicate with assigned customers(s) and sales reps to follow up on outstanding issues to ensure satisfactory resolution. Consult with appropriate internal team as-needed.
• Proactively keep customers up to date on fabric, parts, and production delays. Follow up on COM tracking from customers for expedited delivery to keep order on time as per current lead times.
• Take appropriate actions to mitigate risk factors related to assigned customers and proactively make recommendations for continuous improvement

Benefits

• Competitive compensation and bonus plan
• Tuition reimbursement program
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed