Account Coordinator (Tue-Fri 10am - 7pm EST, Sat 1pm - 9pm EST) (Remote)

OPENLANE•Carmel, IN

1d•Remote

About The Position

At OPENLANE, we make wholesale easy for our customers by building the world's most advanced and uncomplicated digital marketplace for used vehicles. We are a technology company, a data company providing clear, actionable insights, and an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our values include being Driven Waybuilders, Relentless Curiosity, Smart Risk-Taking, and Fearless Ownership. The Account Coordinator, Queue Team, is responsible for monitoring client accounts for all client updates, including accounts being placed on hold and/or accounts being closed for repossession. The Queue Team ensures any new information is relayed to the correct processing team and/or agents so that they can acknowledge and act accordingly.

Requirements

High School Diploma or equivalent is required.
Previous customer service, recovery, collections, or remarketing experience

Nice To Haves

Excellent organizational and communication skills.
Must be able to communicate verbally and effectively in writing.
Competent office skills required.
Daily use of Google applications such as Gmail, Docs, Sheets
Implement and assure adherence to all company policies and procedures.
Demonstrate a commitment to stated values and business ethics.
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Responsibilities

Monitor and process client holds and closes
Process and coordinate new client updates with active agents
Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers.
Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.
Review and process recoveries and handle all additional client requests related to recovery operations.
Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems, and integration partner systems.
Maintain high level of accuracy and productivity in all daily activities.
Perform other duties as directed by PAR Management

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement