Account Coordinator, Membership

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

About The Position

Maple Leaf Sports & Entertainment (MLSE) is seeking a passionate and driven Account Coordinator to join our Membership Services Team. This is an exciting opportunity to be part of a dynamic group committed to delivering exceptional fan experiences while supporting sales and revenue growth initiatives. As an Account Coordinator on the Ticket Sales and Service Team, you will serve as the first point of contact for our Season Ticket Members and fans. You will play a key role in building strong relationships and delivering best-in-class service through timely and professional responses to a range of inbound inquiries — primarily through phone and email. These interactions often involve ticketing-related questions, troubleshooting service cases, and ensuring every fan touchpoint reflects the high standards of MLSE. This role blends high-energy service with a strong sales focus, enhancing the value and satisfaction of Season Ticket Memberships while actively contributing to retention and revenue goals.

Requirements

Relevant experience in developing sales and service relationships is ideal
Available to work evenings, weekends and holidays as the need arises.
An ongoing awareness and responsiveness to client happiness
Demonstrated ability to build and develop professional relationships
Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
Skillful at listening, understanding and communicating effectively
A ‘One-Team’ approach toward departmental and company-wide goals
Proven to perform well under pressure; balance multiple priorities simultaneously
A self-starter with a mature, professional demeanor and presence
Alert and receptive to shifting demands within a fast-paced, changing environment
Comfortable and capable of delivering within a deadline-driven environment, applying time management and organizational skills
A positive, winning approach, incorporating integrity, confidentiality and discretion

Nice To Haves

TicketMaster and ARCHTICS knowledge is an asset but not essential
Salesforce knowledge is an asset but not essential

Responsibilities

Contribute to a collaborative culture that gets results across all MLSE teams.
Work in conjunction with the entire Ticketing team to reach department goals and objectives.
Oversee a shared portfolio of accounts, with a focus on upper bowl ticket holders.
In addition to servicing inbound requests, play a key role in both the sales and retention of ticketing products across MLSE properties. This includes up-selling season tickets, partial plans, and group packages for teams such as the Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, Toronto Marlies, and Raptors 905.
Provide outstanding service and communication across all inbound and outbound channels, including phone calls, emails, and chatbot messages.
Drive service excellence through consistent behaviors and effective use of CRM for daily tasks, outreach, and interaction tracking.
Meet or exceed all assigned performance KPIs.
Support all service initiatives and programs, including but not limited to Member relocation events, game day duties, and various Member networking events both in and out of venue.
Participate in strategic and innovative thinking exercises to challenge the status quo.
Adapt and be prepared to shift quarterly focus as the demands of the business evolve.
Participate in special projects and perform other related duties as requested.