Account Coordinator I - Schools & Gov't

A-dec Inc.•Newberg, OR

About The Position

The Account Coordinator I – Schools & Government, serves as the primary point of contact for school and government (S&G) institutions, dealer network and S&G sales force inquiries related to order processing, product configuration, warranty, and logistics. Provide quoting, contract, bid and order administration, project management and coordination of large and/or special project orders. Incumbents work in tandem with sales to build and maintain strong relationships and are skilled at understanding, anticipating, and responding to the evolving business needs across these markets.

Requirements

Generally, requires 1-3 years of experience in a product, customer support or account management role.
Must be able to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information.
Intermediate analytical, technical, and problem-solving skills to troubleshoot complex issues, and must be able to take independent initiative to improve knowledge and skills.
Strong interpersonal skills, with the ability to build strong relationships, with both customers and teammates.
Intermediate organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information.
Ability to work independently, as well as in a team environment, using all available resources to accomplish work and benefit the customer.
Must also have strong PC knowledge and skills.

Nice To Haves

Government procurement and/or public tendering experience.
Project and/or key account customer service.

Responsibilities

Coordinate multiple project activities including quotes, research, floor plans, evaluations, shipments, installations, communications, and other project activities.
Processes sales orders, prepares price quotations, clarifies product or project requirements, and offers recommendations on appropriate equipment configurations based on needs.
Assists with preparation of tender documents for direct sales.
Troubleshoots, analyzes, and remedies customer inquiries in an accurate and timely manner, routinely following up with customers as necessary to resolve issues and generate a positive customer experience.
Acts as a liaison between customers and various company departments, escalates critical technical issues to engineering, manufacturing, and/or management when necessary, and improves customer satisfaction through service provided.
Logs/tracks all service or product-related defects reported in the field, collects all applicable information, and effectively communicates with necessary departments and/or individuals within the company to determine root causes and eliminate future defects.
Assists with customer visits and may conduct factory tours for guests including dentists, dental faculty, and administrators.
May provide customer service support at dental exhibitions, which would require limited travel.