Account Consultant III - CFA (Remote)

CareFirst•Baltimore, MD

6d•Remote

About The Position

This position is responsible for renewing/growing a book of business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. It leads sales initiatives and strategies within their assigned territory and achieves sales and profitability objectives by effectively managing new and existing accounts.

Requirements

Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Current health and life license for the jurisdictions of Maryland, DC, and Virginia.
8 years sales/healthcare experience.
Knowledge and understanding of CRM and other client management tools.
Strong customer service orientation.
Ability to recognize, analyze, and solve a variety of problems.
Excellent communication skills both written and verbal.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Must be eligible to work in the U.S. without Sponsorship.

Nice To Haves

Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.
TPA Experience

Responsibilities

Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifies potential customers and sets approach strategies.
Develops strong and long-term client relationships.
Takes ownership of territory team initiatives and ensures deadlines are met.
Resolves issues and handles client complaints quickly and effectively.
Gets feedback and suggests ways to increase customer engagement.
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff.
May lead a team of matrixed resources.