Account Closure & Annuity Client Service Associate

Morgan Stanley • Columbus, OH

5d • Hybrid

About The Position

The Account Closure and Annuity Client Services (ACS) Team is a client facing group within Product Operations & Services (PO&S) that functions like a virtual branch office within Wealth Management Operations. ACS supports clients whose assets have migrated from our traditional branch environment. ACS is responsible for approximately $1 billion in assets, ensuring accounts are serviced in a timely and seamless manner. The team reviews, processes, validates, and tracks account updates, modifications, and outgoing transactions. The primary responsibility of the Registered Service Associate is to support Morgan Stanley Advisors and clients on servicing accounts all the way through closure. Duties include but are not limited to: handling client inquiries through inbound calls and emails; client outreach to initiate account closure proceedings; liquidating positions; initiating money movement and account maintenance requests; working with insurance companies to service annuity contracts. Associates must be familiar with various financial products and diverse account types, and they must be able to collaborate with Legal, Compliance, and other departments to resolve complex matters.

Requirements

• Effective written and oral communication skills
• Strong leadership, interpersonal, and service skills
• Problem solving, personal accountability, ownership, and professionalism
• Ability to learn quickly and apply knowledge
• Teamwork as well as ability to work well individually
• Familiarity with various financial products, diverse account types, and standard processing procedures
• FINRA Series 7 and 66 (or 63 and 65) licenses
• Ohio Life and Health Insurance license or desire to obtain within 6 months of hire

Nice To Haves

• Four-year degree in Finance, Economics, Business Management or equivalent experience
• General knowledge of financial markets
• Familiarity with variable and fixed annuity insurance products
• Ohio Life and Health Insurance license or desire to obtain within 6 months of hire
• Working knowledge of Morgan Stanley systems and policies

Responsibilities

• Handling client inquiries through inbound calls and emails
• Client outreach to initiate account closure proceedings
• Liquidating positions
• Initiating money movement and account maintenance requests
• Working with insurance companies to service annuity contracts
• Collaborating with Legal, Compliance, and other departments to resolve complex matters

Benefits

• Support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree