Account Closure & Annuity Client Service Associate

Morgan Stanley•Columbus, OH

3d•Hybrid

About The Position

Morgan Stanley is a leading global financial services firm. The Account Closure and Annuity Client Services (ACS) Team is a client facing group within Product Operations & Services (PO&S) that functions like a virtual branch office within Wealth Management Operations. ACS supports clients whose assets have migrated from our traditional branch environment. ACS is responsible for approximately $1 billion in assets, ensuring accounts are serviced in a timely and seamless manner. The team reviews, processes, validates, and tracks account updates, modifications, and outgoing transactions. The primary responsibility of the Registered Service Associate is to support Morgan Stanley Advisors and clients on servicing accounts all the way through closure.

Requirements

Effective written and oral communication skills
Strong leadership, interpersonal, and service skills
Problem solving, personal accountability, ownership, and professionalism
Ability to learn quickly and apply knowledge
Teamwork as well as ability to work well individually
Familiarity with various financial products, diverse account types, and standard processing procedures
FINRA Series 7 and 66 (or 63 and 65) licenses
Ohio Life and Health Insurance license or desire to obtain within 6 months of hire

Nice To Haves

Four-year degree in Finance, Economics, Business Management or equivalent experience
General knowledge of financial markets
Familiarity with variable and fixed annuity insurance products
Working knowledge of Morgan Stanley systems and policies

Responsibilities

Handling client inquiries through inbound calls and emails
Client outreach to initiate account closure proceedings
Liquidating positions
Initiating money movement and account maintenance requests
Working with insurance companies to service annuity contracts
Resolving complex matters by collaborating with Legal, Compliance, and other departments