Account Clerk I

City of Alton•Alton, IL

34d•Onsite

About The Position

The Account Clerk II performs a variety of administrative and financial duties in support of the City Treasurer's Office. This position is responsible for processing business license applications, renewals, and inspection requests; importing and tracking electronic payments; preparing monthly financial reports; and issuing ordinance violations. The role also provides frontline customer service by assisting walk-in customers, responding to phone inquiries, and processing payments for City services.

Requirements

High School Diploma or GED
Minimum of 2 years of administrative, clerical, or financial experience
Experience handling cash, payments, or financial transactions
Customer service experience, preferably in a public-facing or government setting
Knowledge of business licensing processes, municipal ordinances, and regulations
Understanding of basic accounting principles and financial practices
Strong customer service skills in a government setting
Proficiency in accounting and payment processing software
Advanced skills in Microsoft Office, particularly Excel
High level of accuracy in data entry and recordkeeping
Effective written and verbal communication skills
Ability to interpret and apply municipal codes and licensing requirements
Strong problem-solving skills and ability to resolve routine issues
Secure handling of cash and financial transactions
Ability to maintain confidentiality and handle sensitive information
Strong organizational and time management skills

Nice To Haves

Associate’s degree in accounting, finance, business administration, or a related field preferred
2–4 years of progressively responsible clerical, administrative, or financial experience
Experience working in a municipal or government office
Familiarity with business licensing or regulatory compliance processes
Experience with BS&A Software or similar municipal accounting systems
Knowledge of local ordinances, permitting, or code enforcement
Experience preparing financial or operational reports
Bilingual skills (based on community needs)

Responsibilities

Manage the intake, review, and renewal of business license applications
Coordinate inspection requests with the appropriate City departments
Ensure compliance with applicable ordinances and regulations
Import weekly electronic payment batches into the City’s accounting system
Verify accuracy and completeness of all payment data
Maintain organized and auditable financial records
Prepare monthly reports summarizing payment activity, license status, and related financial data
Assist in compiling reports for internal use and public record requests
Document and process ordinance violations related to business licensing
Support enforcement actions initiated through the Treasurer’s Office
Respond to incoming phone inquiries and direct calls appropriately
Provide in-person assistance at the service counter
Answer questions, issue forms, and accept payments in a professional manner
Accept, receipt, and record payments for licenses, citations, and fees
Ensure proper cash handling procedures and documentation are followed
Perform other related duties as assigned to support departmental operations