Account Cancellation Specialist

Safe Haven Security Services, LLC.•Riverside, MO

6d•Onsite

About The Position

Safe Haven Security is seeking a dedicated Account Cancellation Specialist to join our organization. The primary objective of this position is to manage accounts that are in the process of being canceled. This role involves guiding customers to make informed decisions regarding their account status by providing them with insights into the implications of canceling their accounts.

Requirements

Excellent written and verbal communication skills
Strong problem-solving abilities with attention to detail
Effective multitasking and task prioritization skills
Proficiency in using computer systems and software applications
Self-motivation and results-oriented mindset
High School diploma or equivalent
Previous experience in customer service

Responsibilities

Reach out to designated customers by phone and email who have initiated the cancellation of their home security services
Follow up on designated accounts until the cancellation process is finalized
Address customer inquiries regarding their accounts promptly and professionally
Process customer payments for account cancellation fees
Maintain detailed records of customer interactions using our CRM and tracking documents
Aid customers in reconsidering the cancellation of their accounts
Effectively address and resolve customer issues and concerns