Account & Product Specialist - Specialty Building Products
About The Position
The Account & Product Specialist – Specialty Building Products supports assigned customer accounts while serving as an internal resource for door product lines. This role combines inside sales and customer support with product, inventory, and operational coordination to ensure accurate order execution, product availability, and consistent customer experience. Working closely with sales, operations, and supply chain teams, this position manages day-to-day customer needs, supports quoting and order activity, and identifies opportunities to grow business within existing accounts. OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position is a highly organized, detail-oriented and customer-focused professional with strong inside sales and account management experience, capable of coordinating across teams while leveraging product knowledge and operational insight to drive accurate order execution and grow existing customer relationships.
Requirements
- Strong customer service and relationship-building skills.
- Effective verbal and written communication skills, including the ability to present information clearly to customers and internal teams.
- Strong organizational skills with the ability to manage multiple priorities, track details, and follow through on commitments.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- High attention to detail, particularly with pricing, orders, and product information.
- Solid business acumen with understanding of sales and margin drivers.
- High level of organization and time management.
- Ability to work independently while collaborating effectively across teams.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, OneNote) and CRM Systems and ability to learn internal systems.
- 3–7 years of experience in sales, account management, product management, or supply chain within a distribution or building materials environment.
Nice To Haves
- Bachelor’s degree preferred.
- Building materials industry experience, with emphasis on specialty building products preferred, but not required.
- Understanding of supply chain, purchasing, and inventory management concepts preferred, but not required.
Responsibilities
- Manage assigned customer accounts, serving as a primary point of contact for inquiries, orders, and support.
- Generate, follow up on, and process quotes and orders; track opportunities and convert to sales.
- Partner with Outside Sales to support account growth and customer engagement.
- Resolve customer concerns including delivery issues, shortages, damages, and returns.
- Provide product information, pricing, and support materials to meet customer needs.
- Identify opportunities to expand sales and product usage within assigned accounts.
- Serve as an internal resource for door and millwork product lines, including features, applications, and positioning.
- Maintain and support pricing, product information, and related materials.
- Monitor inventory levels and coordinate with purchasing to support product availability.
- Assist with vendor communication, purchase order coordination, and supplier confirmations.
- Resolve discrepancies related to orders, receiving, and supplier documentation.
- Support displays, samples, promotions, and product initiatives.
- Communicate customer demand, market trends, and sales opportunities to internal teams.
- Support forecasting and planning activities with sales and leadership.
- Collaborate across sales, operations, and supply chain to ensure effective execution.
- Maintain accurate records and ensure alignment with company processes and pricing standards.
- Identify and recommend process improvements to enhance efficiency and customer experience.
Benefits
- Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.
- Medical, dental, and vision insurance up to 70% paid by OrePac.
- FREE Informed Health Line and Health Advocates.
- Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
- Flexible Spending Account (FSA) available.
- FREE Employee Assistance Program (EAP).
- FREE life and Long-Term Disability (LTD) insurance.
- Short-Term Disability (STD) insurance available.
- Accident, Hospital Indemnity, and Critical Illness plans available.
- 401K with up to 3% OrePac contribution.
- Paid time off (PTO) as specified above.
- Paid sick time as specified above.
- 7 paid holidays annually.
- FREE gym membership.
- Employee discount.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
