Employee Health & Benefits Account Analyst

Marsh McLennan•Fort Lauderdale, FL

3d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking an Account Analyst for their Employee Benefits team. This is a hybrid position based out of their regional office(s). The Account Analyst will support the Account Management Team with client service needs, including handling billing inquiries, researching claim and enrollment issues, and tracking service issues. They will also be responsible for inputting and summarizing benchmarking data, monitoring eligibility updates, preparing benefit guides, and escalating complex issues. The role requires taking initiative to learn new tools and technologies, participating in training, and performing other duties as assigned by management.

Requirements

High school diploma or equivalent
2-15 insurance license within 90 days of hire
Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
Working knowledge of Benefit Point Management System and/or EPIC, or willingness to learn
Respond quickly to client requests and work to provide appropriate information
Accept accountability for the quality of work
Well organized, strong attention to detail, deadline oriented, strong sense of urgency and self-motivated
Ability to interact with various personality styles and manage requests from multiple sources
Team-oriented and collaborative

Nice To Haves

Bachelor’s degree or higher
Bilingual (English/Spanish)
Prior Agency or Benefit Carrier experience
Intermediate to advanced skills in excel

Responsibilities

Support the Account Management Team with client service needs such as billing inquiries, researching claim/enrollment issues and tracking and documenting service issues through the agency management system
Input and summarize benchmarking data in MMA formatted presentation
Monitor the Employee Navigator wall notification for eligibility updates. Update information in carrier system as needed (eligibility add, changes, terminations); Enter and review data in agency management system
Prepare and peer review Benefit Guides for clients with less than a certain level of employees enrolled and/or revenue
Escalate issues of increase complexity, according to department standards, to the applicable internal contact
Take the initiative to gain proficiency with new tools/technology, as they become available
Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education
Other duties and responsibilities assigned by management.