Account Analyst Supervisor
About The Position
The Account Analyst Supervisor oversees a team of Account Analysts responsible for denial management, insurance follow-up, accounts receivable resolution, appeals, revenue recovery, and payer issue resolution. This position is responsible for maximizing reimbursement, reducing aged accounts receivable, monitoring team performance, and identifying trends impacting revenue cycle operations. The supervisor serves as a subject matter expert and works collaboratively with Billing Problem Resolution, Payment Posting, Compliance, Operations, and IT to improve reimbursement and operational efficiency.
Requirements
- Associate's degree required
- 5+ years of healthcare revenue cycle experience.
- Strong knowledge of: Medical billing and claims processing
- Strong knowledge of: Denial management and appeals
- Strong knowledge of: Accounts receivable management
- Strong knowledge of: Medicare, Medicaid, and commercial payers
- Strong knowledge of: Eligibility, COB, and medical necessity requirements
- Advanced analytical, reporting, and problem-solving skills.
- Experience with revenue cycle systems, payer portals, and Microsoft Excel.
Nice To Haves
- Bachelor's degree preferred.
- 2+ years of supervisory or leadership experience preferred.
Responsibilities
- Supervise, train, mentor, and evaluate Account Analysts.
- Monitor productivity, quality, and departmental KPIs.
- Assign and prioritize work queues based on organizational goals.
- Conduct performance reviews and provide ongoing coaching.
- Develop staff training and cross-training programs.
- Oversee denial management, appeals, and insurance follow-up activities.
- Monitor aging accounts receivable and recovery efforts.
- Assist with escalated and high-dollar claims.
- Ensure timely resolution of claim issues and payer disputes.
- Identify opportunities to maximize reimbursement and reduce write-offs.
- Analyze denial trends, payer performance, and reimbursement issues.
- Develop and monitor dashboards, reports, and KPIs.
- Identify root causes and recommend corrective actions.
- Present findings and recommendations to leadership.
- Collaborate with Compliance, Operations, IT, and Client Services to resolve systemic issues.
- Support workflow automation and process improvement initiatives.
- Assist with implementation of new programs, systems, and payer requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
