Account Analyst I (Cust Svc\Self-pay Collector)

Arkansas Children's Hospital Northwest•Little Rock, AR

7d•Hybrid

About The Position

This position analyzes accounts to ensure Arkansas Children's has appropriately sought payment from third-party payers available to the guarantor. The role involves collecting the Self Pay portion of balances for billed patient medical services by contacting guarantors to aid in timely and appropriate resolution of their debt. The Account Analyst works within applicable collection laws and hospital policies relative to debt collection. They advise guarantors of assistance and help them apply for Medicaid, prompt pay discounts, and payment plans. The role requires providing prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC System, utilizing broad and specific medical reimbursement knowledge to resolve customer needs. Strong communication, interpersonal, follow-up, and problem-solving skills are essential. The position encourages payment of self-pay debt obligations when appropriate.

Requirements

High school diploma or GED or equivalent
2 years of experience in lieu of a diploma/GED

Nice To Haves

Bachelor's degree in a related field of study
Bilingual preferred

Responsibilities

Collects money from guarantors for amounts they are personally responsible for paying.
Acts in compliance with applicable collection laws and hospital policies/procedures related to personal collections.
Analyzes guarantor account balances to assure that balance has appropriately been assigned to the guarantor.
Utilizes knowledge of insurance payment principles to identify amounts that need prorated back to insurance responsibility.
Processes information in account history and asks key questions to ascertain whether guarantor has other payer sources, is likely to qualify for other payer programs (e.g., Medicaid, ARKids, Liability insurance, etc.), or might qualify for Financial Assistance programs.
Seeks full payment of guarantor responsibility, using professional collection skills (including skip tracing ability).
Communicates complex medical/reimbursement information to customers who frequently have little or no technical knowledge, so that customer can understand why they owe us money.
Uses good judgment in determining those cases where guarantor cannot make full, lump sum payment, and suggests payment plans or prompt pay discounts that maximize collections without harm to family.
Maximizes self pay collections and expedites payment while showing respect and compassion for guarantor and child.
Uses exceptional organizational/prioritization skills to effectively work high volume of guarantor accounts.
Uses exceptional follow-up skills to assure payment promises are kept.
Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC.
Communicates by telephone, in writing, and face-to-face to respond to customer inquiries.
Utilize broad and specific medical reimbursement knowledge to properly resolve customer needs.
Utilize problem-solving, follow-up and interpersonal skills to resolve customer needs.
Encourage payment of self pay debt obligation when appropriate to situation.
Performs other duties as assigned.