Account Advisor, Public Sector

Geotab•Sacramento, GA

1d•Hybrid

About The Position

Geotab is seeking an Account Advisor who empowers customers to fully leverage the value of Geotab solutions by aligning internal resources, facilitating solution adoption, and delivering data-driven, actionable insights. By integrating customer enablement with sophisticated data engagement strategies, the Account Advisor ensures scalable success, solution loyalty, and continuous improvement across key accounts. This role functions as a strategic partner and trusted advisor to customers, responsible for driving long-term account growth, retention, and demonstrable return on investment (ROI) through effective relationship management and operational execution.

Requirements

5–8 years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally in the public sector or fleet management industry, with experience supporting complex contracts, cross-functional projects, escalated issues, and process documentation.
Bachelor’s Degree in Business, Engineering, Computer Science, or a related field. Equivalent combination of education and/or work experience in a related field may be substituted.
Proven ability to manage complex, long-term customer relationships, particularly within government or large fleet environments, acting as a trusted advisor to ensure solution adoption and satisfaction.
Exceptional skill in delivering proactive operational support and building strong customer trust through seamless communication and internal advocacy.
In-depth understanding of government procurement and the unique operational challenges of fleet environments.
Strong ability to articulate solution ROI and leverage data to provide actionable business insights that drive customer optimization.
Excellent written and verbal communication skills, coupled with strong time management and attention to detail for efficient account management.
Advanced proficiency in Salesforce, Jira, and Google Workspace.
Comfortable working cross-functionally in a fast-paced environment and eager to grow into more strategic responsibilities.

Nice To Haves

Up to 20% domestic/international travel may be required.

Responsibilities

Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives.
Advocate for customer interests within the organization to ensure that Geotab solutions are tailored to their specific requirements and deliver optimal value.
Drive operational excellence by coordinating internal resources, managing account-related processes, and ensuring seamless communication between the customer and Geotab's various departments.
Monitor account health, identify potential risks, and proactively address issues to prevent customer churn.
Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff.
Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion.
Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions.
Track key metrics, analyze trends, and adjust strategies as needed to achieve account goals.
Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives.
Present data in a clear and concise manner, highlighting key trends and recommendations.
Partner and collaborate effectively with internal teams, including sales, support, product, and engineering, to ensure that customer needs are met and expectations are exceeded.
Facilitate communication and information sharing to drive alignment and resolve issues promptly.
Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions.
Provide regular reports and analysis to quantify the value delivered and showcase the impact on their business.
Lead Implementation strategies to ensure solution stickiness and prevent customer churn.
Continuously monitor customer satisfaction, solicit feedback, and identify areas for improvement.
Drive innovation and share best practices to enhance the customer experience.
Develop processes and systems that enable scalable success across assigned accounts.
Leverage technology and automation to streamline workflows, improve efficiency, and ensure consistent service delivery.