Account Administrator, Personal Insurance

HUB International•Brantford, ON

3d•Onsite

About The Position

We have an immediate requirement for an Administrative Assistant to join our personal insurance team. We are looking for a strong team player who is detailed oriented, has an ability to multitask, organized enjoys working with people in a fast-paced environment. This role reports to the Manager, Personal Insurance.

Requirements

High School Diploma
A minimum of one year experience within a data entry, administrative or customer service role an asset
Experience with EPIC broker management system or a similar system an asset
Excellent interpersonal and communication skills both written and verbal.
Proficiency with Microsoft Office Suite: Word, Excel and Outlook
Detail-oriented, prioritizing and multi-tasking skills
High level of organization and ability to effectively manage high-volume of work on delivered deadlines.
1-2 years of relevant experience

Responsibilities

Develop and maintain expertise of EPIC Broker Management System.
Deliver the highest standard of review and processing of New Business and Remarket policies within EPIC and Carrier partner systems.
Engage with team daily to drive productivity and troubleshoot for issue resolution.
Display strong written and verbal communication skills.
Work cohesively with team to achieve desired results with daily tasks and responsibilities while adhering to HUB Standards.
Display strong time management, prioritization, and multitasking skills.
Offer robust analytical, logical, and technical support to our service and sales teams.
Provide prompt and accurate solutions to daily queries, both internal and external.
Demonstrate high level of initiative to drive results and improvements.
Complete activity input and reconciliation for New Business and remarkets in a timely fashion.
Generate client communication and follow-up activity welcoming clients to HUB.
Back up service support division as required.
Training and mentorship of fellow team members.
Supportively assist, participate, and contribute to workflows, processes, and meetings.
Other duties as required.

Benefits

flexible working arrangements
generous time-off policies
HUB-sponsored training programs
tuition reimbursement
reimbursements for professional licensing and membership fees
special discounts on events, travel, accommodations, and personal home & auto insurance
extended health benefits
disability insurance
RRSP matching
paid-time-off benefits
eligible bonuses
commissions for some positions