Account Administration Specialist

Greenberg Traurig•Austin, TX

7d•Hybrid

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Account Administration Team as an Account Administration Specialist. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in one of our various office locations on a hybrid basis. This role reports to the Account Administration Manager. The available shift for this position is Monday – Friday 5 PM – 2 AM ET/3 PM – 12 PM MT. Position Summary The Account Administration Specialist's core responsibilities include creating accounts on various systems for new hires, maintaining existing accounts, provisioning access to restricted systems/services and ensuring that access for those leaving GT is suspended in a timely manner. The team also maintains most of the firm distribution lists, shared mailboxes, cloud storage enterprise accounts, and Office 365 licenses. Candidate should also be flexible to work overtime as needed as well as on call on a rotation basis.

Requirements

Knowledge of Helpdesk and call center tools and operations.
Detail-oriented with exceptional client service attitude; able to ask probing questions to quickly identify and resolve escalations.
Effective team player, highly professional, able to maintain confidentiality of information.
Excellent organizational, verbal and written communications skills; able to convey highly technical information in easy-to-understand non-technical terms and ability to interact with all levels of organization.
Proven analytical, evaluative and problem-solving abilities.
Ability to work independently, complete assignments within time limits and produce highest quality results.
Proficient in documenting technical processes and procedures.
BA/BS Degree preferred.
3-5 years’ experience in Active Directory or related experience.
Technology Proficiency with Windows-based software and Microsoft Office 365 required.
Knowledge or experience with Ivanti ticketing system or similar.
Knowledge or experience with SQL management.
Knowledge or experience in PowerShell.

Nice To Haves

MCSA: Microsoft Certified Solutions Associate A+, AZ900 Azure Fundamentals, Security+ and Network+ certifications are highly desirable.

Responsibilities

Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations and deletions.
Manages cloud accounts in Microsoft Entra (Azure).
Manages user accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.
Creates and maintains firm wide distribution lists in AD on prem.
Creates and maintains cloud groups on Microsoft Entra (Azure).
Logs, tracks, and updates all requests via ticketing system (Ivanti).
Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification.
Updates and maintains assigned service requests; follows up with clients and others in IT as needed.
Provides Tier I support when required and On-Call support to Account Administration Team.
May assist in training of new Helpdesk representatives and Account Administration personnel.
Provides advanced support for HR, Office of Firm Counsel.
Participates in identifying and implementing improvements for the Account Administration function.
Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned.
Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes.
Reviews communications regarding new policies, procedures, and system changes/outages.
Maintains Account Administration documentation and procedures that include SOP’s and QRC documentation.